Zoom

Scaling a global communications innovator with secure connectivity. 

Zoom into the future

Zoom, a leading provider of cloud‑based communication solutions, needed a global networking partner for high‑capacity and growing application needs. We ramped up secure and reliable connectivity to help Zoom delight its users around the world.

Close up of a screen open to 9 people on a video call
Close up of a screen open to 9 people on a video call PlayButton

Powering secure, scalable collaboration and experiences (1:54)

Challenges

  • Managing skyrocketing growth and expanding footprint
  • Requiring ability to scale globally
  • Needing high-quality, 24/7 network availability and reliability 

Challenges

  • Managing skyrocketing growth and expanding footprint
  • Requiring ability to scale globally
  • Needing high-quality, 24/7 network availability and reliability 

Solutions

  • Lumen® MPLS IP VPN to connect their data centers in California and New York
  • Lumen® Wavelength Services to connect their data centers in North America, Latin America and Europe while keying high-volume customers 
  • Lumen® Dedicated Internet Access at all major sites, including a colocation facility in Brazil
  • Lumen® Voice for conferencing and Zoom Phone support

Solutions

  • Lumen® MPLS IP VPN to connect their data centers in California and New York
  • Lumen® Wavelength Services to connect their data centers in North America, Latin America and Europe while keying high-volume customers 
  • Lumen® Dedicated Internet Access at all major sites, including a colocation facility in Brazil
  • Lumen® Voice for conferencing and Zoom Phone support

Results

  • Scaling globally 
  • Achieving reliable network connectivity and security delivering higher quality customer experience
  • Bringing Zoom closer to its customers
  • Making collaboration easier

Results

  • Scaling globally 
  • Achieving reliable network connectivity and security delivering higher quality customer experience
  • Bringing Zoom closer to its customers
  • Making collaboration easier

What works for Zoom

Zoom logo

“Zoom has had historical growth. Our challenge is to be able to keep up with customers’ needs and add capacity to our network. The Lumen global network is one of the biggest networks in the world, and that capacity will be critical to our business as we grow.”


– Alex Guerrero
Manager of Zoom SaaS Operations


A laptop screen shows a woman utilizing the Zoom video conference feature to speak with six other people in remote locations.

More customer success stories