CUSTOMER SUCCESS

We listen. We learn. We Act.

Learn more about our unique approach to your long-term success from Laurinda Pang, President, Lumen Global Customer Success (1:32)

Your success is our success

In a world defined by change, our dedicated Customer Success teams understand your business, know how to optimise your solutions, and help you achieve your business outcomes.

VIDEO: Learn how Customer Success works for you (2:05)

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Partner

Count on us to listen and learn from you, and then act upon that knowledge to deliver amazing experiences.

Protect

You can trust that our expertise in networking, cloud and security solutions will help keep you resilient in a world defined by rapid change.

Proactive

We constantly look at ways to optimise our solutions through data-driven insights to help ensure you achieve exceptional outcomes.

Prosper

We are here for the long haul. Through continuous engagement, we make sure the solutions we offer evolve along with your business needs, today and tomorrow.

SYNQ3 chose Lumen to help scale up their take away order processing system and restaurant call centre to meet increased demand during the COVID-19 pandemic, and ultimately process billions in sales for thousands of restaurants.

VIDEO: See how SYNQ3 transforms the restaurant industry (1:41)

Ready. Set. Engage.

“Developing personal relationships with my customers is key in having open and transparent communication with them, and helping them be successful in their roles by providing an effortless interaction with Lumen.”

KRISTA SLOCUM | LUMEN CUSTOMER SUCCESS EXECUTIVE

“I want my clients to feel comfortable in picking up the phone and calling me before they get frustrated. I want them to believe I am here to help make their lives easier, and make doing business with Lumen a little easier.”

PAULA BRAMBLETT | LUMEN CUSTOMER SUCCESS EXECUTIVE

“I enjoy relationships and interactions that are an integral part of providing a great customer experience, I get personal satisfaction from helping our customers!”

FELICIA HOWELL | LUMEN CUSTOMER SUCCESS EXECUTIVE