CUSTOMER SUCCESS

We listen. We learn. We act.

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Your success is our success

In a world defined by change, our dedicated customer success teams understand your business, know how to optimise your solutions, and anticipate and adjust our services, so you can seize opportunities and avoid surprises.

Partner

Count on us to listen and learn from you, and then act upon that knowledge to deliver amazing experiences.

Protect

You can trust that our expertise in networking, cloud and security solutions will keep you resilient in a world defined by rapid change.

Proactive

We constantly look at ways to optimise our solutions through data-driven insights to ensure you achieve exceptional outcomes.

Prosper

We are here for the long haul. Through continuous engagement, we make sure the solutions we offer evolve along with your business needs, today and tomorrow.

“We have a platform where we can say ‘yes’ to customers who need our help … That platform has kept us going and growing."

Matthew Favier, CMO

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Ready. Set. Engage!

“Developing personal relationships with my customers is key in having open and transparent communication with them, and helping them be successful in their roles by providing an effortless interaction with Lumen.”

KRISTA SLOCUM | LUMEN CUSTOMER SUCCESS EXECUTIVE

“I want my clients to feel comfortable in picking up the phone and calling me before they get frustrated. I want them to believe I am here to help make their lives easier, and make doing business with Lumen a little easier.”

PAULA BRAMBLETT | LUMEN CUSTOMER SUCCESS EXECUTIVE

“I enjoy relationships/interactions that are an integral part of providing a great customer experience—I get personal satisfaction from helping our customers!”

FELICIA HOWELL | LUMEN CUSTOMER SUCCESS EXECUTIVE

What is new with customer success

Curiosity helps achieve the best for our customers

Laurinda Pang, President of Global Customer Success at Lumen, shares why we need to be curious about our customers.

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Help answer the "why" and "how" with data

Ed Morche, President of North America Enterprise and Public Sector at Lumen, explores how to give enterprises exactly what they want when it comes to data.

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Lumen Customer Experience stories

Explore more ideas for delivering amazing customer experiences on the Lumen blog—covering everything from real-time CDN to modern retail infrastructure.

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Join the Customer Success team

Help deliver amazing customer experiences.

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