CUSTOMER SUCCESS

We listen. We learn. We Act.

Learn more about our unique approach to your long-term success from Laurinda Pang, President, Global Customer Success. (1:32)

Your success is our success

In a world defined by change, our dedicated customer success teams understand your business, know how to optimise your solutions, and help you achieve your business outcomes.

Learn how Customer Success works for you (2:05)

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Partner

Count on us to listen and learn from you, and then act upon that knowledge to deliver amazing experiences.

Protect

You can trust that our expertise in networking, cloud and security solutions will keep you resilient in a world defined by rapid change.

Proactive

We constantly look at ways to optimise our solutions through data-driven insights to help ensure you achieve exceptional outcomes.

Prosper

We are here for the long haul. Through continuous engagement, we make sure the solutions we offer evolve along with your business needs, today and tomorrow.

“We have a platform where we can say ‘yes’ to customers who need our help … That platform has kept us going and growing."

Matthew Favier, CMO

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Ready. Set. Engage!

“Developing personal relationships with my customers is key in having open and transparent communication with them, and helping them be successful in their roles by providing an effortless interaction with Lumen.”

KRISTA SLOCUM | LUMEN CUSTOMER SUCCESS EXECUTIVE

“I want my clients to feel comfortable in picking up the phone and calling me before they get frustrated. I want them to believe I am here to help make their lives easier, and make doing business with Lumen a little easier.”

PAULA BRAMBLETT | LUMEN CUSTOMER SUCCESS EXECUTIVE

“I enjoy relationships/interactions that are an integral part of providing a great customer experience—I get personal satisfaction from helping our customers!”

FELICIA HOWELL | LUMEN CUSTOMER SUCCESS EXECUTIVE

What is new with customer success

Hear from our experts

Take a closer look at the thoughts and strategies that guide our customer success approach and the people who make it possible.

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Success in action

Learn how our customer success team is helping companies innovate and prosper – one conversation at a time.

VIEW CASE STUDIES

Join the Customer Success team

Help deliver amazing customer experiences.

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