NEXT GENERATION 9-1-1 SERVICES

Take command of emergency call services with the high-performance platform designed for next-level, mission-critical public safety continuity.

Digital-ready solutions for

modern safety services

Move 9-1-1 and emergency communications to the cloud seamlessly and cost-effectively, add services and capabilities without investing in new hardware and keep legacy systems intact during the switch.

Benefits

Flexible bandwidth

Overcome PSAP bandwidth limitations and deploy services quickly with a hybrid SD-WAN infrastructure that supports diverse and redundant MPLS circuits.

Enhanced situational awareness

Empower first responders with vital details about the emergency (location, other teams, closest hospitals, etc.) integrated from multiple sources, including social media.

Precise locations

Find out where mobile emergency callers are located with our Next Generation Core Services (NGCS), which collects geolocation info from wireless providers.

Features and Specifications

Access current 9-1-1 Master Street Address Guide
Easy updates and quick confirmation

Backup system when dedicated 9-1-1 lines fail
Routes emergency calls through alternate transport paths including public switched telephone network (PSTN) and wireless

Locate emergency caller by identifying phone system in company/building or phone extension on a private switch

Hosted, in-house or hybrid PSAP
Exceptional database accuracy and detail
State-of-the-art networking, hardware, software, service and database maintenance

Multitenant cloud-based PSAP solution with specialised customer premises equipment (CPE) and NG9-1-1 call management apps
Compatible with all major call handling platforms
Per-seat monthly subscription plan
Standalone equipment upgrade or deploy within a larger next-generation platform
Legacy environments, core technology and major call handling platforms supported during migration with multitenant solution
Advanced hardware, software, services, procurement, installation and training from a single network partner
Real time remote monitoring, maintenance, upgrades and repairs for the life of service arrangement
Data protection with managed solution hosted over dedicated virtual private network (VPN)