Explore Lumen Solutions for Contact Centre – Talkdesk (2:04)
Best for
- Medium and large entreprises
- Federal, state and local government
- Defence and intelligence communities
- Public safety organisations
- Higher education
FedRAMP accredited
In progress
Self-service experience
Native AI capabilities embedded into the platform
Supported integrations with third-party AI solutions
Effective context-driven IVR call flows that escalate callers to a live agent when needed
Virtual agent conversational flow design using a drag and drop tool
Omnichannel engagement
One unified interface to manage interactions
Fast and frictionless AI-based caller experience through voice, chat, email, SMS, web, social and more
Transfer conversations across digital channels with a single interaction
Centralised reporting across all channels
Customer journey analytics
Customised real-time dashboards and reporting
Searchable transcripts, sentiment analysis and automated interaction scoring
Interactive data visualisations to help identify opportunities and develop personalised coaching for agents
Real-time content recommendations and shortcuts based on caller needs
FAQs
Lumen Solutions for Contact Centre – Talkdesk can significantly enhance your business by boosting customer satisfaction, minimising operational complexities and maximising overall efficiency. It offers advanced AI capabilities, seamless integrations and scalable technology. These features enable you to deliver outstanding customer experiences and adapt swiftly to changing market demands.
Key features include Interactive Voice Response (IVR), Automatic Call Distribution (ACD), no answer call forwarding, automated workflows and real-time call monitoring.
Lumen provides integrated support throughout the project lifecycle, including pre-sales, implementation and post-activation support.
The Lumen Network enables you to quickly deploy Talkdesk with high availability, scalability and enhanced security. These benefits enable you to elevate customer experiences and maximise operational efficiency, enabling high customer satisfaction.
Yes. It supports numerous built-in integrations with leading CX systems, enabling you to connect your most important systems quickly and securely.
Contact our sales team by phone or chat for personal assistance and further information.
Not all products and services are available in all regions and countries; please contact a representative near you for details.
