Please update your browser.

Our site no longer supports this browser. Using another one will help provide a better experience.

Menu

LUMEN ENGAGE℠ FEATURES

Take advantage of 80+ features and options for calling, collaboration and call centre sites.

Calling Features

Connect without a device using our included app and use your PC, tablet or mobile phone as your business phone.

Receive up to ten phone numbers/extensions assigned to them and may enable distinctive rings.

Automatically call a pre-configured telephone number when taken off-hook.

Reject calls from anonymous parties who have explicitly restricted their Caller ID.

Manage whether or not users may barge in on your calls and enable a warning tone.

Choose a number for all calls to route to when the user’s main phone is unreachable.

Monitor the phone status of users (busy, idle, do not disturb) within a group.

Enables a user to redirect all incoming calls to another phone number.

Redirect incoming calls that encounter a busy condition to another number or voicemail.

Redirect incoming calls elsewhere if unanswered within a specified number of rings.

Includes start date, start time, calling number, called number, caller ID, etc.

Place a call on hold, call another party and then resume the original call.

Dial a number when viewing call logs from a phone, My Phone web portal, or app (soft client).

Receive email notifications for calls that meet specific criteria.

Redial the last number called.

Call the last party that called, whether or not the call was answered.

Users may consult with the add-on party before transferring the caller.

Users transfer a call to another party unannounced

Enables a user to answer a call while already engaged in another call.

Displays the Caller ID information of the waiting party.

Answer a call directed to another phone in your group.

Barge-in on the call if already answered, thereby creating a three-way call.

Set user stations to unavailable so that incoming calls are given a busy treatment.

Access contacts and contact groups within a user’s organisation.

Executives may select from a pool of assistants who can answer or place calls for them.

Dial between two and six digits to call other members of the user’s business group.

Codes entered through the phone keypad to configure certain features.

Provides the caller’s name and number.

Receive, store, review and manage faxes, and elect to receive them via email.

Outgoing calls from user stations will reflect the Main Office Caller ID number rather than the individual station number (Except in cases where a station has 2-way DIDs).

Extend users’ desktop phone features to their mobile phones.

Each user gets access to the MyPhone portal to set up voice mail, distinctive ringing and other features.

Allows users to add up to 5 other parties to a call.

Office Anywhere is a “Fixed Mobile Convergence” feature that provides simultaneous ring, unified outbound caller ID, long distance/international deflection (for an additional charge) and fixed mobile transfer functionality directly or via the Office Anywhere Portal.

Enables a user to block delivery of his/her identity to the called party.

Allows users to create and manage personal contacts in their MyPhone portal.

Allows a user’s phone to ring with a different cadence based on pre-defined criteria.

Allows users to exclude themselves from group and directory listings visible to others.

Enables user to user intercom service across an enterprise.

Enables workers to use all of their features while telecommuting.

Enables a user to define criteria that only allows certain incoming calls.

Enables users to define criteria that block certain incoming calls.

Users define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria.

A Hosted POTS line feature. Every site turned up with at least two Hosted POTS lines includes Series completion at no additional charge, providing all the benefits of the traditional POTS provider hunt group, with enhanced control, and significantly less cost. Requires purchase of separate landline POTS services.

Incoming calls ring on up to 35 additional site phones simultaneously for the Team user, and on 5 additional site phones for the Calling user.

Users have many phones ring simultaneously when calls are received on their phone number.

Users program up to 100 personal speed entries that can be dialled directly from the portal or used on their desk phone.

ATAs supporting T.38 are validated and tested: analogue faxes can be connected using a separately purchased ATA.

Enables a subscriber to make a three-way call with two parties.

Users access voicemails via Visual Voicemail in the MyPhone dashboard, via email and more.

Web tools for customer’s self-administration (REP) and the User Dashboard (MyPhone) allow easy setup and manipulation of features.

Video calling is supported between video-enabled phones and clients on the same system.

Allows users to retrieve and listen to voicemails and inbound fax messages (if configured) via the MyPhone dashboard.

Provides a recorded announcement and allows a caller to leave a voice message.

Collaboration Features

Easily define and organise individuals and user-defined groups as contacts. Share and request presence info with your contacts. Quickly filter and find a specific contact. Connect without a device using our included app and use your PC, tablet or mobile phone as your business phone.

Share your desktop computer screen with a contact while maintaining the ability to chat and make voice calls.

Share your desktop with multiple contacts by initiating a group desktop share session or adding contacts to an existing desktop sharing session.

Send a file through chat to a contact. The contact can accept or reject the file transfer offer.

Get one-to-one instant messaging (chat) with your contacts.

Add a contact to an existing instant messaging (chat) session or begin a group with your contacts.

Maintain local copies of your chat history.

Get an always-available and permanent room for chat sessions. Contacts can click to call if there is an assigned conference bridge or initiate an N-way call if not.

Use any combination of audio and video for up to 15 participants (six viewable at a time). One-to-one calls that expand to group calls automatically use Collaborate instead of N-way for better audio and video experiences.

Invite participants outside of UC-One to your MyRoom sessions with guest links included in invitations. Participants have browser-only functionality to chat, view desktop share, participate in audio and video but cannot download.

Allow the moderator of the MyRoom session to control who can participate with dismiss, mute and sharing controls.

Allow MyRoom owners to enable and disable participants from sharing their desktops.

Store group chat histories locally on the desktop. Only includes histories for the time you were in the room or group chat.

Enable Outlook Calendar integration in your preferences to show your presence as “Busy – In Meeting” to contacts if there is an appointment running at the time.

Manually or automatically share your presence info with contacts, including “Online,” “In a call,” “In a meeting,” “Busy,” and “Idle” status icons. Contacts can see your presence info too.

Call Centre Features

Access a software client, whisper message, disposition codes and one-click escalation.

Allow scheduled reporting, customisable announcements and rapid call centre configuration from admin.

Design routing with an ACD with multiple distribution policies, scheduling and alternate routing policies, queuing policies by call and agent state (bounced, stranded, etc.), and DNIS-based customisation (up to 63 numbers).

Access a software client, silent monitoring with barge-in, real-time agent and queue reporting, and queued call management.

Allow queuing and multi-location agents.

Included Site Features

Define and automate call answering and routing for normal business hours and holidays. Play a recorded greeting, allow direct extension dialling and offer internal dialling options.

Park a call and retrieve it using feature access codes.

Place incoming calls in logical groups that ring all phones simultaneously or ring in sequence until answered. Edit groups in real-time, customise messages and music and generate reports on call queue and agent stats.

Manage customer inbound and outbound calling plans for each site and specific user and phone numbers with an administrator portal.

Create customer phone number to be presented on caller ID for assigned users.

Park calls against other available members in the call park group and give any member of the group the ability to pick it up.

View the caller ID info of another user within the same site or enterprise.

Create a shared private dialling plan between the multiple sites of an enterprise so users can call one another using a location code (1-6 digits) plus extensions instead of full phone numbers.

Play pre-recorded music or announcements to callers placed on hold.

Handle incoming calls from Office Anywhere locations and get prompted for the destination address. Once the destination digits are collected, the call proceeds as if the call originated from the user’s desk phone.

Separate traffic within the customer LAN, allowing them to apply distinct logical networking policies.

Provide an interactive voice response (IVR) application that can be called by members of the group from any phone, to manage their services and voice mailbox, or to change their passcode.

Add-on Features

Define and automate call answering and routing for normal business hours and holidays. Play a recorded greeting, allow direct extension dialling and offer internal dialling options.

Place incoming calls in logical groups that ring all phones simultaneously or ring in sequence until answered. Edit groups in real time, customise messages and music and generate reports on call queue and agent stats.

Get an additional telephone number.

Provides a recorded announcement and allows a caller to leave a voice message.

Integrate leading CRM applications into the service using a desktop application.

Optimise your company listing for online searches with business hours, photos, website information, email and alternate contact numbers. Directory listings are optional for each location.

Allow a user to initiate a page to a predefined set of up to 75 users by dialling an assigned telephone number.

A set of users logically grouped together so that incoming calls ring all phones simultaneously, or ring in sequence until the call is answered. Edit the group in real-time. Multiple hunt groups can be ordered.

A conference telephone number used by a moderator to host a Meet-Me Conference call. Multiple Meet-Me Bridges can be purchased at each location.

The moderator can initiate impromptu calls for up to 147 concurrent users on the Meet-Me bridge without scheduling or reserving the conference call. This feature is required for each user designated as a moderator for Meet-Me Conference calls.

A unique set of features used by a receptionist or attendant to screen inbound calls and allow for delivery of messages when employees are shown as unavailable.

Powered by Translations.com GlobalLink OneLink SoftwarePowered By OneLink