NEXT GENERATION 9-1-1 SERVICES

Take command of emergency call services with the high-performance platform designed for next-level, mission-critical public safety continuity.

Digital-ready solutions for

modern safety services

Seamlessly move 9-1-1 and emergency communications to a cloud environment, add capabilities without investing in new hardware, and keep legacy systems intact during the switch. View system health and performance metrics in near real-time with the exclusive NG9-1-1 dashboard.

Woman working in an office with a headset on

Benefits

Flexible bandwidth

Overcome PSAP bandwidth limitations and deploy services quickly with a hybrid SD-WAN infrastructure that supports diverse and redundant MPLS circuits.

Enhanced situational awareness

Empower first responders with vital details about the emergency (location, other teams, closest hospitals, etc.) integrated from multiple sources, including social media.

Precise information

Find out where mobile emergency callers are located with our Next Generation Core Services (NGCS), which collects geolocation info from wireless providers. Monitor system health data in near real-time with the NG9-1-1 dashboard’s graphical, color-coded interface.

Illustration of a laptop screen with a globe icon on it and three lines connecting a phone, headset & building icon

Features and Specs

Provides a near real-time view of system health and data via a single dashboard, including:
- Overall health of PSAP locations
- Color-coded, graphical alarms
- Performance metrics and statistics based on logs and devices
Detect network abnormalities before they impact services
Secure access to self-service tools for ticketing, inventory and PSAP management
Call quality measurements and i3 log analyzation of call routing

Access current 9-1-1 Master Street Address Guide
Easy updates and quick confirmation

Backup system when dedicated 9-1-1 lines fail
Routes emergency calls through alternate transport paths including public switched telephone network (PSTN) and wireless

Locate emergency caller by identifying phone system in company/building or phone extension on a private switch

Hosted, in-house or hybrid PSAP
Exceptional database accuracy and detail
State-of-the-art networking, hardware, software, service and database maintenance

Multitenant cloud-based PSAP solution with specialized customer premises equipment (CPE) and NG9-1-1 call management apps
Compatible with all major call handling platforms
Per-seat monthly subscription plan
Standalone equipment upgrade or deploy within a larger next-generation platform
Legacy environments, core technology and major call handling platforms supported during migration with multitenant solution
Advanced hardware, software, services, procurement, installation and training from a single network partner
Real time remote monitoring, maintenance, upgrades and repairs for the life of service arrangement
Data protection with managed solution hosted over dedicated virtual private network (VPN)