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LUMEN® SOLUTIONS FOR CISCO UNIFIED COMMUNICATIONS MANAGER CLOUD

Enterprise-grade cloud calling and collaboration to help drive business results

Reach business goals with secure, effective tools

Maximize your competitive advantage with tools that improve customer experiences, while empowering your workforce. Lumen Solutions for Cisco UCMC delivers a customizable, managed enterprise unified communications and collaboration service, plus on-going technical support and customer service.

 

VIDEO: Take your collaboration to the next level (1:27) 

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Benefits

Flexibility

Increased scalability with flexibility

Cloud based connectivity ensures access to the right solution and resources. The technology allows for changing business conditions while providing a predictable cost structure with a license-based model as your needs change.

Performance

Performance

Our highly skilled experts implement a solution to fit your needs. Lumen monitors your Unified Communications and Collaboration (UC&C) experience, allowing you to focus limited IT resources on other tasks.

Partner

Easy transition with a trusted partner

With a single provider and seamless cloud connectivity, Lumen utilizes its global network and 24/7 support to help drive an improved customer and stakeholder experience.

A monitor showing a globe surrounded by a circular cloud connection including people, a desk phone and a mobile phone.

Features and Specs

Different packages match your needs:

  • Core service: offers full control of the environment, like a premise UCMC, but hosted in the cloud
  • Plus service: select managed services from Lumen such as migration assistance, tier I to tier III support and an intuitive administrative management portal
  • Fully managed service: allows customers to completely outsource the migration, operation and management of the UCMC environment to Lumen

  • Voice and video calling
  • Voicemail and integrated messaging
  • Cisco Webex integration
  • Instant messaging and presence
  • Mobility
  • Mobile and remote access, and Over-The-Top (OTT) access
  • Emergency call handling
  • Collaboration phones and endpoints
  • Public Switched Telephone Network (PSTN) access
  • Network connectivity
  • Global availability
  • Global 24/7 support
  • Dedicated account team

Resources