GENESYS CLOUD

Unify omnichannel customer and agent interactions

A flexible, all-in-one cloud contact center solution for exceptional, real-time customer experiences.

Stay agile with an easy-to-manage contact center

Lumen® Solutions for Contact Center – Genesys Cloud delivers enhanced customer experiences while providing you the flexibility to manage your business more effectively through scalable technology. Cultivate a contact center that best fits your company’s specific needs.

Contact center agent wearing a headset and sitting at a computer with other agents in the background
Contact center agent wearing a headset and sitting at a computer with other agents in the background PlayButton

Learn more about Lumen Solutions for Contact Center – Genesys Cloud (1:45)

Why Lumen?

Two call center workers wearing headsets sit at their computers while a person standing next to them points at something on the screen

Fully managed by an experienced partner

Combine contact center solutions across your network, infrastructure, applications, hosting and services using a single vendor with 30+ years of experience.

Fully managed by an experienced partner

Combine contact center solutions across your network, infrastructure, applications, hosting and services using a single vendor with 30+ years of experience.


Genesys Cloud network visibility dashboard displaying call and network performance data

Enhanced customer and network visibility

Get a thorough understanding of customer needs as well as greater visibility into network performance─so you can quickly scale services during call peaks and valleys

Enhanced customer and network visibility

Get a thorough understanding of customer needs as well as greater visibility into network performance─so you can quickly scale services during call peaks and valleys

Features and Specs

Genesys Cloud

Custom Pricing

Genesys Cloud

Custom Pricing

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

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Request a
sales callback

Call Sales
800-871-9244

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

Request a
sales callback

Call Sales
800-871-9244

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

Request a
sales callback