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LUMEN SOLUTIONS FOR MICROSOFT TEAMS

A single managed UC&C solution for your collaboration needs.

Communicate and collaborate without boundaries

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Man wearing glasses sitting at a desk with laptop takes notes with a pencil. PlayButton

Simplified communication and collaboration (2:01)

Benefits

Flexibility

Flexibility and Freedom

Easily migrate to the cloud by connecting your current equipment and keep your preferred calling provider using Lumen Direct Routing, or free yourself from managing multiple vendors and simplify further with a Lumen calling plan.  

Flexibility and Freedom

Easily migrate to the cloud by connecting your current equipment and keep your preferred calling provider using Lumen Direct Routing, or free yourself from managing multiple vendors and simplify further with a Lumen calling plan.  

Trust Confidence

Expert Service from One Trusted Provider

Our Lumen UC&C experts can help configure a simplified, cost-effective solution for even the most complex telephony environments. Lumen managed services can maintain it all and provide the advanced analytics and reporting you need to support your IT goals.   

Expert Service from One Trusted Provider

Our Lumen UC&C experts can help configure a simplified, cost-effective solution for even the most complex telephony environments. Lumen managed services can maintain it all and provide the advanced analytics and reporting you need to support your IT goals.   

Cost Control-Dollar

Save Time and Money

70.4% of Teams Phone system users are using Direct Routing, driven by cost savings.1 Let Lumen Direct Routing help lower your costs and save time by shouldering the time-consuming project and infrastructure setup migrating to the cloud could bring.

Save Time and Money

70.4% of Teams Phone system users are using Direct Routing, driven by cost savings.1 Let Lumen Direct Routing help lower your costs and save time by shouldering the time-consuming project and infrastructure setup migrating to the cloud could bring.

Features and Specs

  • Leverage your existing voice investment and integrate to your Microsoft Teams environment with Lumen Direct Routing
  • Use Lumen SIP services and/or bring your own SIP provider 
  • Keep your phone numbers
  • Provides more flexible calling alternatives for Teams  

  • PowerSuite™ is an integrated, cross-platform collaboration management & security suite - enabling IT to deliver operational excellence, keep users happy and productive, and manage more sites with utmost efficiency.
    • PowerSuite’s intelligent reporting provides insight into the usage and adoption of your organization’s communication and collaboration platforms.
    • PowerSuite’s actionable insights allow you to stay one step ahead of system and user problems, with smart and quick remediation.
    • Phone number management helps IT resolve day-to-day administrative tasks for many remote users from one interface.

  • Enable Teams phone through a variety of calling integrations including Lumen Direct Routing via the Microsoft cloud or other cloud calling platforms.
  • Run analytics through Unisys PowerSuiteTM advanced reporting & analytics 
  • Integrate Teams with the call center solution Anywhere365 
  • Integration into the full Lumen Platform and route voice capabilities through one of the most connected, highly secure and deeply peered global adaptive networks in the world, carrying approximately 15 billion voice minutes on average per month.1

1 As enterprise minutes that traverse the Lumen global voice network, 3-month average from Average taken between Dec 2021 – Feb 2022.

  • Lumen Direct Routing provides a fully managed service for all elements of your Teams Phone System configuration within a customer Microsoft 365 Tenant including:
    • Hosted and managed Direct Routing infrastructure
    • 24/7 support team
    • Phone System tenant management 
    • A named project manager for service deployment 
    • Platform monitoring 
    • Lifecycle account support

  • Lumen® Enablement Services directly connects you with our UC&C experts who can assist with further service needs such as adoption services, infrastructure consulting, managed cloud services and more (Link through to LES from here)

Resources

1Metrigy Workplace Collaboration: 2021-22, Irwin Lazar and Robin Gareiss