Empower a dynamic digital experience by leveraging a contact center solution with advanced AI capabilities and the ability to manage your business more effectively through scalable technology.
Enhance your customer lifecycle journey
Lumen Solutions for Contact Center – Talkdesk provides businesses the tools they need to intelligently unlock the promise and potential of great customer experience. Leverage Lumen’s network provider expertise to migrate to a solution that meets your business needs.
Learn more about Lumen Solutions for Contact Center – Talkdesk (2:04)
Benefits
Features and Specs
- Native AI capabilities that are embedded into the platform and can also support integrations with third party AI solutions
- Establish effective context driven IVR call flows that escalate customers to a live agent when needed
- Design virtual agent conversational flows using a drag and drop tool
- Manage all interactions in one unified interface
- Leverage AI every day to deliver a fast and frictionless customer experience through voice, chat, email, SMS, web, social, etc.
- Transfer conversations across digital channels within a single interaction
- Centralize reporting across all channels
- Utilize customized real-time dashboards and reporting
- Enhance agent performance by leveraging searchable transcripts, sentiment analysis, and automated interaction scoring
- Provide managers with interactive data visualizations to help identify opportunities and develop personalized coaching for agents
- Assist agents by delivering real-time content recommendations and shortcuts based on customer needs
Resources
Not all products and services are available in all regions and countries; please contact a representative near you for details.
