Lumen is committed to addressing issues with call completion to rural areas.
For assistance with rural call completion issues, please contact Lumen via email at firstname.lastname@example.org or call us at 1-877-453-8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.
Please be prepared to provide the below information:
- Both to and from telephone numbers
- Time and date of the call that experienced the issue
- A brief description of the issue
- A description of any testing already completed