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Configure

 

The following steps will guide you through the configuration of your Dedicated Internet Access service.

 

Checkout

 

The following steps will guide you through the sign in, checkout and payment of your Dedicated Internet Access service. You will be able to review your order before submitting payment.

 

Dedicated Internet Access

Set Location Address

Search for a location address for your Lumen Dedicated Internet Access

Lumen Dedicated Internet Access is available to business addresses in the Lumen Marketplace for continental U.S. and Hawaii locations only. For other locations, contact us for assistance.

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    Dedicated Internet Access is available at this address.

    Lumen Dedicated Internet Access may be available at this location. Contact us to proceed with your order with our sales team, or you can search for another location.

    Lumen Dedicated Internet Access Internet might be available at this location, which may require construction. Please wait while we check for availability.

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    Product Details

    Select your service term length.

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      Select the port bandwidth size for your service.

      Deliverable as soon as 2/20/2021

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        How would you like to be billed for your service ?

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          Specify the peak data rate for your service

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            Specify the committed data rate for your service

              Committed data rate cannot be higher than the peak data rate.

              Burst Rate:

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              Sorry, DIA is not currently available at this location. You can try another search, or Contact Us for more information.

              Dedicated Internet Access may be available at this location. Please contact us to discuss all order configuration options and pricing or try a different order configuration.

              Dedicated Internet Access may be available at this location. Please contact us to discuss all order configuration options and pricing or try a different order configuration.

              Dedicated Internet Access may be available at this location. Please contact us to discuss all order configuration options and pricing or try a different order configuration.

              Please wait while we generate the most up-to-date pricing for your requested service.

              CONTACT US
              Building Extension

              The demarcation point (or demarc) is the physical location where your service is delivered. Depending on the building, you may need to extend your Lumen service from the demarc to your equipment which may be a substantial distance.

              Do you want Lumen to extend your service to your equipment?

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              Managed Router

              Do you want to add a managed router to your service?

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              Lumen Managed Network Services

              Customers can improve operational and cost efficiencies, simplify network management, and focus on growing their business with Lumen MNS by leveraging our dedicated team of experts.

              Based on your bandwidth selection, the following router will be included for rental.

              .

              Contacts

              We request the following contact information to help with questions that arise and ensure your service is provisioned and installed to your expectations.

              The Primary Onsite provides onsite access to the building to perform a site survey, provide building extension from Lumen's point of presence in the building to your site, and perform final installation of services

              First Name
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              Please provide valid First Name.
              Last Name
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              Please provide valid Last Name.
              Phone
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              Enter a valid phone number
              Mobile
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              Enter a valid mobile number
              Email
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              Please provide valid email.
              Contact Preference
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              The secondary Onsite Contact provides access to perform the same functions if the primary is not available. NOTE: We strongly recommend specifying a different ( unique) Secondary Contact to ensure that your service is installed seamlessly and on time.

              First Name
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              Last Name
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              Please provide valid Last Name.
              Phone
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              Enter a valid phone number
              Mobile
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              Enter a valid mobile number
              Email
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              Please provide valid email.
              Contact Preference
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              The technical contact will be responsible for specifying the service configuration and will receive text and emails

              First Name
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              Please provide valid First Name.
              Last Name
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              Please provide valid Last Name.
              Phone
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              Enter a valid phone number
              Mobile
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              Enter a valid mobile number
              Email
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              Please provide valid email.
              Contact Preference
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              Confirm Service Address & Equipment Location

              Your service will be installed at the following address:

              If you opted for a managed router, your device will be shipped to the service address listed above when the site is ready.

              Where do you want your equipment placed?

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              Need to add more Location specifics

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              Please provide additional detail about the location (if applicable).

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              Who should we contact for building access?

              First Name
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              Last Name
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              Phone Number
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              Mobile Number
              Enter Mobile number
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              Email
              Enter a valid Email address
              Enter valid Email
              Contact Preference
              Select any one preferences
              Activation & Site Preparation Dates

              Our system estimates that your service may be deliverable as soon as

              When would you like to start using your service?

              Please note that this is the requested activation date, not the committed activation date. Your committed activation date will come after your order has been submitted and our service delivery team has evaluated the order.

              Activation Date
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              Prepare for your activation date.

              Lumen will be extending the network connection to your suite. This appointment is automatically set to 5 business days before your activation date. Our team will contact you to confirm your activation and site readiness preparation dates.

              Lumen Control Center Account

              Already a Lumen Customer? Sign in

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              Email Address
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              Your Lumen username will be your email address.
              Phone
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              Incorrect Phone Number
              Business Legal Name
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                Address Successfully Added
                Add/Remove Locations (optional)
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                ! Identifier Zero is not allowed.

                Floor/Basement Placeholder

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                Need more Location specifics
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                Terms & Conditions

                PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING

                Terms and Conditions Governing This Order

                1. “Lumen” is defined for purposes of this Order as CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities providing Services under this Order. This confidential Order may not be disclosed to third parties and is non-binding until accepted by Lumen, as set forth in section 4. Customer places this Order by clicking “Submit Order ”. By clicking “Submit Order”, you acknowledge you have authority on behalf of your company to place the Order for Service.

                2. Where applicable, prior to installation, Lumen may notify Customer in writing (including by e-mail) of price increases due to off-net vendors or increased construction costs. Customer has 5 business days following notice to terminate this Order without liability; or otherwise, Customer is deemed to accept the increase.

                3. If a generic demarcation point (such as a street address) is provided, the demarcation point for on-net services will be Lumen’s Minimum Point of Entry (MPOE) at such location (as determined by Lumen). Off-net demarcation points will be the off-net vendor's MPOE. If this Order identifies aspects of services that are procured by Customer directly from third parties, Lumen is not liable for such services.

                4.  The Service identified in this Order is subject to the Lumen Master Service Agreement(s) between Lumen and Customer (or its affiliate if expressly provided for under such affiliate Master Service Agreement). If Customer has not executed a Lumen Master Service Agreement with CenturyLink Communications, LLC d/b/a Lumen Technologies Group but has executed a services agreement for applicable services with an affiliate of Lumen ("Affiliate Agreement"), then the terms of the most recent Affiliate Agreement will apply to the Service (to the extent not inconsistent with this Order). If Lumen and Customer have not executed a Lumen Master Service Agreement and have not executed an Affiliate Agreement, Lumen's current standard Master Service Agreement will govern. In all cases, the current Lumen Internet Services  Service Schedule will apply. If Customer purchases Building Extension Service, the Building Extension Service Service Schedule will apply. If Customer purchases Managed Router, the Managed Network Services Service Schedule will apply.   Lumen’s current Master Service Agreement and the applicable Service Schedules are available at https://www.lumen.com/en-us/about/legal/business-customer-terms-conditions..html and subject to change upon posting. . The Lumen entity providing Services is identified on the invoice.

                5. Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under this Order. Customer's sole remedies for any nonperformance, outages, failures to deliver or defects in Service are contained in the service levels applicable to the affected Service.

                6. All transport services ordered from Lumen will be treated as interstate for regulatory purposes. Customer may certify transport service as being intrastate (for regulatory purposes only) in a format as required by Lumen, but only where the transport services are sold on a stand-alone basis, the end points for the service are located in the same state and neither end point is a Lumen provided IP port ("Intrastate Services"). Where Customer requests that services be designated as Intrastate Services, Customer certifies to Lumen that not more than 10% of Customer's traffic utilizing the Intrastate Services will be originated or terminated outside of the state in which the Intrastate Services are provided. Such election will apply prospectively only and will apply to all Intrastate Services stated in this Order.

                7. Charges for certain Services are subject to (a) a monthly property tax surcharge and (b) a monthly cost recovery fee per month to reimburse Lumen for various governmental taxes and surcharges. Such charges are subject to change by Lumen and will be applied regardless of whether Customer has delivered a valid tax exemption certificate. For additional details on taxes and surcharges that are assessed, visit www.lumen.com/taxes.

                8. Customer will pay Lumen's standard: (a) expedite charges (added to the NRC) if Customer requests a delivery date inside Lumen's standard interval duration (available upon request or in Control Center at: https://www.lumen.com/login/) and (b) unless otherwise set forth in a Service Attachment, the ancillary charges for additional activities, features or options as set forth in the Ancillary Fee Schedule available at www.lumen.com/ancillary-fees. If Lumen cannot complete installation due to Customer delay or inaction, Lumen may begin charging Customer and Customer will pay such charges.

                9. For Internet Services provided in certain countries in the Asia-Pacific region where Lumen does not currently hold a license to provide such Services, Customer consents to Lumen providing Service by procuring services of third-party carriers as Customer’s agent, and Customer appoints Lumen as its agent to the extent necessary to obtain such Service. Lumen’s affiliate is licensed in Hong Kong, Japan, Singapore and Australia.

                10. If your network service utilizes TDM technologies, then the following apply: (a) During the Service Term and on 60 days’ prior written notice, Lumen may re-provision Customer’s off-net TDM services (“Service Re-provision”). If Customer objects to the Service Re-provision, Customer may terminate the affected service by notifying Lumen in writing within 30 days of the date of the Service Re-provision notification; and (b) During the Service Term, Lumen may increase rates for off-net TDM services. Lumen will provide Customer 60 days’ prior written notice before implementing the increase ("Rerate Notice"). If Customer objects to the increase, Customer must notify Lumen in writing within 30 days of the date of the Rerate Notice whether Customer will (i) receive the affected service on a month-to-month basis or (ii) terminate the affected service, subject to early termination liability charges. Under subsection (ii), Customer’s requested disconnect date must be within 90 days of the Rerate Notice. Unless Customer so notifies Lumen, the affected service will continue to be provided at the increased rates.

                11. If any type of economic, trade or other governmental or transnational sanction applies to the performance of Lumen’s obligations under this Agreement or to Customer’s use or permitted resale of a Service, Lumen may immediately terminate the affected Service without liability, upon written notice to Customer.

                12. Any information provided by Customer in the “Quote Description” field and/or any other customer-populated free form field of the Order is non-binding and intended for informational purposes only.

                Master Services Agreement (PDF)

                 

                Product Legal Schedule (PDF)

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