Service Guides and Service Level Agreements are for use by current and prospective customers only.
Nube
Redes adaptativas
This Service Level Agreement applies to the following Services:
CenturyLink SD-WAN with Versa Networks, CenturyLink SD-WAN with Cisco Meraki, or Essential Managed Network Service, Internet Service, MPLS (IPVPN and VPLS) Service, EPL, EVPL, E-Line, E-Access, E-LAN Service, Dynamic Connections-Ethernet, and eLynk.
For clarity, Ethernet services provided by CenturyLink Communications, LLC d/b/a Lumen Technologies Group are not eligible for this Service Level Agreement.
Adaptive Virtual Service (AVS) Service Guide
Lumen Managed Services Alarm Guide
Nube
CPE
Hosting
Big Data Foundation Services Cloudera
Business Connectivity Software 1.0: Microsoft Remote Desktop Service (MS-RDP)
Business Continuity Software 1.0: Managed SharePoint Service
Data Protect Backup - Dedicated
Database Software 1.0: Managed DB2 Database Service
Database Software Server 1.0: Managed Microsoft SQL Server (MS-SQL)
Database Software Server 1.0: Managed MySQL Database
Database Software Server 1.0: Managed Oracle Database
Managed Application Software 1.0: Apache Tomcat Server
Managed Dedicated Load Balancing & SSL Acceleration
Managed Disaster Recovery Services
Managed Exchange: SharePoint 1.0
Managed Server 1.0: Managed Server Advanced Patching Solution
Managed Server 1.0: Managed Server Foundation Hosting
Managed Server 1.0: Managed Server Intelligent Hosting
Performance Monitoring: End User Experience Monitoring 1.0
Savvis Directory Services 1.0: Microsoft Active Directory
SSL Certificate 1.0: SSL Certificates
Web Application Software 1.0: Apache Httpd Server
Web Application Software 1.0: Managed WebSphere Application Server
Web Application Software 1.0: Microsoft Internet Information Services (IIS)
IT Services
Seguridad
Colocation
Digital Content
Red