Lumen Service Level Agreement
This Service Level Agreement applies to the following Services:
CenturyLink SD-WAN with Versa Networks, CenturyLink SD-WAN with Cisco Meraki, or Essential Managed Network Service, Internet Service, MPLS (IPVPN and VPLS) Service, EPL, EVPL, E-Line, E-Access, E-LAN Service, Dynamic Connections-Ethernet, and eLynk.
For clarity, Ethernet services provided by CenturyLink Communications, LLC d/b/a Lumen Technologies Group are not eligible for this Service Level Agreement.
Adaptive Virtual Service (AVS) Service Guide
Lumen Managed Services Alarm Guide