SERVICE GUIDES & SERVICE LEVEL AGREEMENTS

Lumen Service Level Agreement

This Service Level Agreement applies to the following Services:
CenturyLink SD-WAN with Versa Networks, CenturyLink SD-WAN with Cisco Meraki, or Essential Managed Network Service, Internet Service, MPLS (IPVPN and VPLS) Service, EPL, EVPL, E-Line, E-Access, E-LAN Service, Dynamic Connections-Ethernet, and eLynk. 

For clarity, Ethernet services provided by CenturyLink Communications, LLC d/b/a Lumen Technologies Group are not eligible for this Service Level Agreement.

Adaptive Virtual Service (AVS) Service Guide
Lumen Managed Services Alarm Guide

Lumen CPE Service Guide

Big Data Foundation Services Cloudera

Business Connectivity Software 1.0: Microsoft Remote Desktop Service (MS-RDP)

Business Continuity Software 1.0: Managed SharePoint Service

CenturyLink Network Storage

Data Protect Backup

Data Protect Backup - Dedicated

Database Software 1.0: Managed DB2 Database Service

Database Software Server 1.0: Managed Microsoft SQL Server (MS-SQL)

Database Software Server 1.0: Managed MySQL Database

Database Software Server 1.0: Managed Oracle Database

Enterprise Service Desk

Intelligent Monitoring 1.0

Managed Application Software 1.0: Apache Tomcat Server

Managed Dedicated Load Balancing & SSL Acceleration

Managed Disaster Recovery Services

Managed Exchange: SharePoint 1.0

Managed Operating System (OS)

Managed Server 1.0: Managed Server Advanced Patching Solution

Managed Server 1.0: Managed Server Foundation Hosting

Managed Server 1.0: Managed Server Intelligent Hosting

NAShare

Performance Monitoring: End User Experience Monitoring 1.0

Savvis Directory Services 1.0: Microsoft Active Directory

Service Management Packages

SSL Certificate 1.0: SSL Certificates

Unified Storage

Utility Backup & Vaulting 1.0

Utility Storage Service

Web Application Software 1.0: Apache Httpd Server

Web Application Software 1.0: Managed WebSphere Application Server

Web Application Software 1.0: Microsoft Internet Information Services (IIS)

Applications Operations Services

Batch Job Operations Services

Cross Functional Services

Database Management Services

Servicios de recuperación ante desastres

End User Computing Desktop Management Services

Network Management Services

Security Administration Services

Server and Storage Management Services

Service Delivery Management Services

Service Desk Services