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Issuing a security token to a user

As a Control Center system administrator, you can issue a security token to a user to enable two-factor authentication (2FA) so they can view and manage services such as Lumen® Adaptive Network Security, Lumen® Adaptive Threat Intelligence, Lumen® DDoS Hyper℠, Lumen® DDoS Mitigation Service, Lumen® Encrypted Wavelength, and NG9-1-1. You can also reissue a token if the user forgets their PIN or remove a security token if a use no longer needs to manage security services.

To issue a security token to a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (    ), security users (), VoIP users ().
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center displays profile information for the user    .
View User Profile
  1. Click Issue 2FA Token.

    Control Center issues a security token to the user and adds the     icon next to the username for the user. Control Center also sends an email to the user with instructions on how to download and install the token software.