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Removing a security token from a user

If a user in your organization no longer needs two-factor authentication (2FA) to access Lumen Security services, you can remove the security token from their user profile. If they need access again later, you can issue a new security token to the user. You can also reissue a security token if the user forgets their PIN.

To remove a security token from a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (    ), security users (), VoIP users ().
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center displays profile information for the user    .
View User Profile
  1. Click Remove 2FA Token.

    Control Center removes the security token from the user's profile and removes the     icon next to the username for the user.