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Resetting two-factor authentication for a user

As a Control Center system administrator, you can reset the two-factor authentication (2FA) for users in your organization. Typically, you reset a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication. Resetting 2FA means you don't have to remove 2FA and add 2FA again. Control Center two-factor authentication allow users to view and manage services such as Lumen® Adaptive Network Security, Lumen® Adaptive Threat Intelligence, Lumen® DDoS Hyper®, Lumen® DDoS Mitigation Service, Lumen® Encrypted Wavelength, and NG9-1-1.

To reset two-factor authentication for a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (    ), security users (), VoIP users ().
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center shows profile information for the user    .
View User Profile
  1. Click RESET 2FA.

    Control Center resets the two-factor authentication for the user. The next time the users signs in to Control Center, they will be prompted to set up their two-factor authentication again.