Lumen help

Changing your bill delivery method

Changing to paperless billing

To change to paperless delivery:

  1. Click Billing, click Delivery Options, then click Paperless Billing.

    Control Center lists all your accounts that are eligible to enroll in paperless billing. (To view all your accounts currently enrolled in paperless billing, click the Enrolled tab.)
Billing > Delivery Options > Paperless Billing (showing Eligible tab)
  1. Select the checkbox next to the account(s) you want to enroll in paperless billing, then click Enroll Selected.
Paperless Billing (showing Eligible tab)
  1. Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field, then, click Next.
Paperless Billing (showing confirmation)
  1. Click Done.

Changing to paper billing

If you decide eBilling isn't for you, you can return to paper billing.

To cancel paperless billing, please contact us using one of the numbers below:

  • for 8-digit (LATIS) billing account numbers: 800-860-1020

  • for 9-digit (Ensemble) billing account numbers: 800-786-6272

  • for 13- to 15-digit (CRIS) billing account numbers: 800-777-9594