Lumen help
Depending on which services you have with us, you can choose electronic or paper delivery of your bill. After you go paperless, it's a good idea to set up email alerts so you know when your bill is available and ready to be downloaded.
After you sign up to stop receiving your bill in the mail, it can take one to two full billing cycles for paperless billing to be implemented. Some local service accounts aren't eligible for paperless billing.
To change to paperless delivery:
Important: Paperless billing is not the same thing as Autopay. If you want to set up a recurring payment, you can enroll in Autopay. Signing up for paperless billing only means you view your bill online instead of receiving a paper copy by mail. You're still responsible for making a payment each month.
If you decide eBilling isn't for you, you can return to paper billing.
To cancel paperless billing, please contact us using one of the numbers below:
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