Lumen help

Changing your invoice-delivery method

Changing to paperless delivery

To change to paperless delivery:

  1. Do one of the following:

    • To enroll one account for paperless billing, click the icon (in the Actions column).

    • To enroll multiple accounts for paperless billing, select the checkbox next to the account(s) you want to enroll, then click Enroll.
  1. In the window that appears, review the account(s) you selected to confirm you want to enroll them for paperless billing. (If you need to make changes or cancel the request, click CANCEL.)
  1. Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field, then, click CONFIRM.

Changing to paper delivery

If you decide paperless delivery isn't for you, you can return to paper delivery.