Lumen help

Requesting service detail reports (.CSV) on your invoice

The Service Detail Reports [CSV] functionality allows users to generate and download CSV files of an invoice, excluding call detail usage charges.

The Service Detail Reports [CSV] include:

  • Adjustments
  • Customer Product Summary
  • Discounts
  • Equipment Other Charges
  • Long Distance Line Charges
  • Non Metered Charges
  • Payments
  • Service Summary
  • Taxes

Once requested through Control Center, Service Detail Report CSV files are grouped in a zip file available for download. If invoice data is not present associated to the corresponding Service Detail Report, then the corresponding report will not be contained in the downloaded zip file.


Once you submit a request, an email will be sent to you within 24 hours, letting you know the Data Download copy of Service Detail Report is available. Once it is available, click on Billing, then click Invoice PDFs & Data Downloads, and click on the appropriate zip file.

To request service detail reports on your invoice:

  1. Click Billing, then click Invoices.
  1. If you want to find a specific bill/invoice, you can search for it in various ways:

    • Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.

    • Filter your invoices by account group by selecting an option from the View All (Default)… drop-down list.
  1. Once you find the bill/invoice you want, click the green down arrow on the right side of the line for the account.

    Control Center displays additional details for the account such as billing address, due date, last payment (and date received), delivery method, etc.
  1. To view the invoice, click Online Invoice.
View Invoice
  1. Click the Request Service Detail Reports [CSV] link.
View Invoice (CSV Request Detail)