Lumen help
Control Center stores your current Lumen invoice as well as invoices from the previous 18 months. You can request and download copies of these invoices to save for future reference.
Requesting a PDF copy of a current invoice
To request a PDF copy of a current invoice:
- Click Billing, then click Invoices.
Control Center shows a list of invoices for active accounts. (To view all accounts, select All Accounts from the Active Accounts list.)
- Search for the account(s) you want to work with by doing one of the following:
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- Sort your accounts using the column headings (e.g., Account Number). You can toggle between descending and ascending order using the arrows to the right of the column heading.
- Filter your accounts by account group by selecting an option from the All Account Groups list.
- Search for a specific account (by invoice number, account number, etc.) using the Search field.
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- After you find the account(s) you want to request a PDF copy of an invoice for, do one of the following:
- To request a PDF copy of a single invoice, click the icon in the Actions column on the row for the account.
- To request a PDF copy of multiple invoices, select the checkbox on the row for the accounts, then click Download PDFs.
- To request a PDF copy of a single invoice, click the icon in the Actions column on the row for the account.
Control Center submits your request. Depending on the type of account, Control Center starts a download for the PDF or requests the PDF for you. If the PDF isn't immediately available, Control Center emails you to let you know when it's ready for you to download (on the Downloads tab). Most PDFs are available for download within a few minutes. To view the status of your request and download the requested PDF, click VIEW INVOICES. (When the Status column shows Available for Download, click the icon in the Actions column for that row. To download multiple PDFs at once, select the checkbox on the rows for the PDFs, then click Download Reports.)
If you don't receive an email notifying you that your PDF request is ready to print, you probably need to update your contact information or you may need to change your notification settings. Once the PDF is ready, you can print a copy or download and save the invoice. Be sure to download and save all PDFs you want to keep. Control Center saves requested PDFs for 30 days and then deletes them.
Requesting a PDF copy of a past invoice
To request a PDF copy of a past invoice:
- Click Billing, then click Past Invoices & Downloads.
Control Center shows the invoices available for the prior month (if any).
- Use the date filter (to the right of the All Account Groups list) to select the month you want to view a prior invoice for.
Control Center lists the invoices available for the month you selected.
- Search for the account(s) you want to work with by doing one of the following:
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- Sort your accounts using the column headings (e.g., Account Number). You can toggle between descending and ascending order using the arrows to the right of the column heading.
- Filter your accounts by account group by selecting an option from the All Account Groups list.
- Search for a specific account (by invoice number, account number, etc.) using the Search field.
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- After you find the account(s) you want to request a PDF copy of a prior invoice for, do one of the following:
- To request a PDF copy of a single prior invoice, click the icon (in the Actions column) on the row for the account.
- To request a PDF copy of multiple prior invoices, select the checkbox on the row for the accounts, then click Download Invoices.
- To request a PDF copy of a single prior invoice, click the icon (in the Actions column) on the row for the account.
Control Center submits your request. Depending on the type of account, Control Center starts a download for the PDF or requests the PDF for you. If the PDF isn't immediately available, Control Center emails you to let you know when it's ready for you to download (on the Downloads tab). (When the Status column shows Available for Download, click the icon in the Actions column for that row. To download multiple PDFs at once, select the checkbox on the rows for the PDFs, then click Download Reports.)
If you don't receive an email notifying you that your PDF request is ready to print, you probably need to update your contact information or you may need to change your notification settings. Once the PDF is ready, you can print a copy or download and save the invoice. Be sure to download and save all PDFs you want to keep. Control Center saves requested PDFs for 30 days and then deletes them.
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