Menu

Lumen help

Requesting a PDF copy of a prior bill

To request a PDF copy of a prior month's bill, you first need to locate the bill and then request the PDF copy. Control Center lists your previous 24 months of bills.

To request a PDF copy of a prior  bill:

  1. Click Billing, then click Invoices.
  1. Search for the account you want to view an invoice for by doing one of the following:

    • Sort your invoices using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your invoices by account group by selecting an option from the View All (Default)… list.

    • Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.

  1. After you find the invoice you want, click the blue down arrow ().

    You'll see additional details for the account such as billing address, due date, last payment (and date received), delivery method, whether the account is enrolled in Autopay.
Invoices (show account details)

Note: Do not click PDF Invoice, this requests a PDF of your current invoice.

  1. Click Online Invoice.

    Control Center displays your current invoice.
View Invoice
  1. From the Select Month list, choose the month and year of the invoice you need, then click Request Bill Copy [PDF].