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To request a PDF copy of a prior month's bill, you first need to locate the bill and then request the PDF copy. Control Center stores invoices for the previous 23 months (24 months total—including your current invoice).
To request a PDF copy of a prior bill:
- Click Billing, then click Invoices.
- Search for the account you want to work with by doing one of the following:
- Sort your accounts using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.
- Filter your accounts by account group by selecting an option from the View All (Default)… list.
- Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.
- Sort your accounts using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.
- After you find the account you want, click the blue down arrow ().
You'll see additional details for the account such as billing address, due date, last payment (and date received), delivery method, whether the account is enrolled in Autopay.
Note: Do not click PDF Invoice, this requests a PDF of your current invoice.
- Click Online Invoice.
Control Center displays your current invoice.
- From the Select Month list, choose the month and year of the invoice you need, then click Request Bill Copy [PDF].
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