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Submitting a request to change your billing address

If you need to change your billing address, you can submit a billing request in Control Center.

To submit a request to change your billing address:

  1. Click Billing, then click Billing Requests – MyLevel3.

    Control Center lists the billing requests for your organization (for the accounts assigned to your user profile) and a status for each request.
Billing requests
  1. Click New Billing Request.
Billing-requests; new billing request, select request type
  1. Click the Billing Name/Address/Contract/PO Change radio button.
  1. From the Change Type list, select Billing Account Name or Address Change.
  1. Click Continue.
  1. Select the account you want to change the name and/or address for.
  1. Do one of the following:

    • If you need to update only the name on the account, type the new name in the New Billing Account Name field.

    • If you need to update only the address on the account, type the new address in the New Billing Account Address field.

    • If you need to update both the name and address, fill in both fields.
  1. Click Continue.
  1. In the Additional information section, use the Additional information that could help address this request field to give us key details that would be helpful for Lumen to process your ticket.
  1. Use the Add Attachment button under Supporting Files to include additional documents.
  1. If you have an internal tracking number or description for your organization, type it in the Customer Internal Request ID/Description.
  1. From the Preferred Contact Method? list, select how you'd like to be contacted about this ticket.
  1. Verify your contact information (or update the information for the person you'd like to be contacted with updates).
  1. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. Click Submit Billing Request.

    Control Center submits your request. You can now track the status of your request as we process it.