Lumen help

Viewing your bill

Rather than rummage through a thick stack of bills, you can view bills online. Control Center gives you access to your previous 24 months of bills. You can also request a PDF copy of an invoice or submit a billing ticket to request an adjustment to your invoice or to change your billing address. Wholesale customers can also request service detail reports or custom reports on their invoice.

Learn more about your Lumen bill

To view your bill:

Click Billing, then click Invoices.

Search for the account you want to work with by doing one of the following:
- Sort your accounts using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.
- Filter your accounts by account group by selecting an option from the View All (Default)… list.
- Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.

After you find the invoice you want, click the blue down arrow ().

You'll see additional details for the account such as billing address, due date, last payment (and date received), delivery method, whether the account is enrolled in Autopay.