Lumen help

Exploring the Control Center dashboard

Control Center dashboard

Portal navigation

Additional links (available at the top of every page in Control Center):


  • Alerts ()—set up notifications and customize how you receive alerts (e.g., text, email, Alert Center)
  • Help ()—access these help topics to learn how to use Control Center (this library)
  • Username—click your username to view and edit your user profile and to log out
  • Enterprise ID—if you have access to multiple enterprise ID, click the enterprise ID to switch to another or to set your default enterprise ID


Dashboard KPIs (key performance indicators)

The Billing KPI shows the total amount due for your accounts. Click the KPI to view information for each account.

Billing KPI

Tickets KPI

The Orders KPI shows the total number of open orders for your organization. Click the KPI to view a status of each order.

Orders KPI

Dashboard widgets

Use the dashboard widgets to view orders and tickets by service location, access the pages you visit most, view information about upcoming network maintenance, etc. 


  • Activity Map widget—view orders and tickets by service location. Use the list in the upper-right corner of the widget to customize the information you see.

  • Frequently Visited widget—view and access the portal pages you use most often.

  • Scheduled Maintenance widget—view network maintenance affecting your services for the coming month. Click to view more information about the event(s).

  • Contacts widget—access help for Control Center.

  • Lumen News widget—view the latest news for Lumen. Stay up-to-date about new products and additional services.