Lumen help

Exploring the Control Center dashboard

When you sign in to Control Center, the dashboard appears. You'll see navigation tabs on the left side of the portal, key performance indicators (KPIs) for your services—based on your permissions, and widgets to give you more insight into your services.

Use the navigation tabs to manage your services:

Home—access the Control Center dashboard
Admin—change your profile, add/manage users, find your system administrator
Inventory—view/manage your products and services
Orders—view order status, create/manage orders, explore additional products and services
Service Mgmt—create/view repair tickets, view circuit tests, request a configuration change
Reports—create reports, analyze your network use and performance, access Bill Analyst and Usage Analyst
Billing—view/pay/print bills, create billing tickets, analyze your bill, add accounts, create reports
Shop—explore additional products and services

Additional links (available at the top of every page in Control Center):

Alerts ()—view notifications
Help—access these help topics to learn how to use Control Center (this library)
Username—click your username to view and edit your user profile, manage your notification settings, and to sign out
Enterprise ID—if you have access to multiple enterprise IDs, click the enterprise ID to switch to another or to set your default enterprise ID

Dashboard KPIs (key performance indicators)

Based on your Control Center permissions, you'll see up to four KPIs: Alerts & Notifications, Billing, Tickets, and Orders. Use the KPIs to access information about your Lumen services. To view more information, click the KPI.

The Alerts & Notifications KPI shows alerts triggered based on your notification settings as well as Lumen notifications (such as release announcements). Click the KPI to view notifications and click the notification to view its details.

The Billing KPI shows the total amount due for your accounts. Click the KPI to view information for each account.

The Tickets KPI shows open tickets for your services. Click the KPI to view more information about the tickets as well as potential tickets for your services (areas where we've detected a potential problem on your network).

The Orders KPI shows the total number of open orders for your organization. Click the KPI to view a status of each order.

Dashboard widgets

Use the dashboard widgets to view orders and tickets by service location, access the pages you visit most, view information about upcoming network maintenance, etc.

Activity Map widget—view orders and tickets by service location. Use the list in the upper-right corner of the widget to customize the information you see.
Frequently Visited widget—view and access the portal pages you use most often.
Scheduled Maintenance widget—view network maintenance affecting your services for the coming month. Click to view more information about the event(s).
Contacts widget—access help for Control Center.
Lumen News widget—view the latest news for Lumen. Stay up-to-date about new products and additional services.