When you sign in to Control Center, the dashboard appears. You'll see navigation tabs on the left side of the portal, key performance indicators (KPIs) for your services—based on your permissions, and widgets to give you more insight into your services.
Use the navigation tabs to manage your services:
Home—access the Control Center dashboard
Admin—change your profile, add/manage users, find your system administrator
Based on your Control Center permissions, you'll see up to four KPIs: Alerts & Notifications, Billing, Tickets, and Orders. Use the KPIs to access information about your Lumen services. To view more information, click the KPI.
The Alerts & Notifications KPI shows alerts triggered based on your notification settings as well as Lumen notifications (such as release announcements). Click the KPI to view notifications and click the notification to view its details.
The Billing KPI shows the total amount due for your accounts. Click the KPI to view information for each account.
The Tickets KPI shows open tickets for your services. Click the KPI to view more information about the tickets as well as potential tickets for your services (areas where we've detected a potential problem on your network).
The Orders KPI shows the total number of open orders for your organization. Click the KPI to view a status of each order.
Use the dashboard widgets to view orders and tickets by service location, access the pages you visit most, view information about upcoming network maintenance, etc.
Activity Map widget—view orders and tickets by service location. Use the list in the upper-right corner of the widget to customize the information you see.
Frequently Visited widget—view and access the portal pages you use most often.
Scheduled Maintenance widget—view network maintenance affecting your services for the coming month. Click to view more information about the event(s).
Contacts widget—access help for Control Center.
Lumen News widget—view the latest news for Lumen. Stay up-to-date about new products and additional services.