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Registering yourself as a Control Center user

If your organization has at least one active billing account with Lumen, you can register yourself as a Control Center user. You will need your organization's Lumen account number and current invoice number. (Guest accounts are not available.)

To register as a Control Center user:

  1. Click Register (below the Log in button).
Control Center Self Registration
  1. In the Billing Account Number field, type your account number (located at the top of your invoice).
  1. Select the I'm not a robot reCAPTCHA checkbox and verify yourself.
  1. Click Apply.
Control Center Self Registration (billing account number and invoice number entered)
  1. Depending on the type of account you have Control Center asks for different invoice information, such as your invoice number, bill date, or total amount due. You need to provide this information from an invoice within the past four months.)
  1. In the Username field, type your username, then click Validate.

    Control Center checks to see whether the username is available.
Control Center Self Registration (showing User Profile Information section)
  1. Fill in the rest of your profile information: first and last name, job title, etc.
  1. Click Submit.

    Control Center emails you to confirm your registration. After you sign in, you can add additional accounts.
Control Center Self Registration (showing confirmation)
  1. Fill in the rest of your profile information: first and last name, job title, etc.

Note: If the account you are trying to register is already in Control Center, you'll get an email telling you to contact your system administrator.

  1. If you're ready to sign in, click Take Me to Login Page to sign in, acknowledge the end-user agreement, and finish the setup of your Control Center user profile.

Learn more about signing in for the first time