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Turning Alert Center notifications on and off

Alert Center is a notification tool that's part of Control Center. With it, you can select when (and how) you want to be notified about your Lumen account. You can choose whether you would like us to post alerts in Control Center when you log in or you can opt to have us email or text you notifications. And when you have a new alert, Alert Center adds a flag to the Alerts icon so you're sure not to miss it.

 

Types of account notifications you can select to receive include:

  • when a new ticket is created
  • updates to a work log note
  • a ticket's status changes
  • your paperless bill is available
  • your payment posts
  • a change in the status of your order

Important: To allow for some upcoming enhancements to your online experience, we have temporarily removed the option to add or change settings for service management alerts. If you have existing service management alerts turned on, you’ll continue to receive those using the delivery method you selected (Alert Center, text, and/or email). If you want to add alerts or to change how you receive an alert for service management, contact your Lumen representative.

To make changes to your Alert Center preferences:

  1. In the upper-right corner next to your username, click the Alerts icon ().

    Control Center displays a list of your current notifications. The page automatically shows your last 10 records (as links), assuming you have that many to view. (To view details for the record, click the link.)
Alerts & Messages
  1. Click Notification Settings.

    Control Center lists your settings for each notification type. 
Notification Settings
  1. Make your changes:

    • Use the toggles to turn notifications on or off for each of the alert options listed.

    • Next to the toggle for each alert you've turned on, select (make green) or clear (make gray) the type of notification you want to receive. Select either email or text. The notifications are sent to the address and mobile number in your profile. If you don't have either in your profile, you won't be able to select that option. After you add your mobile number or email address, then you can go back and select the option.

    • You can select all or specific accounts or service IDs you want to received notifications for. By default, you'll be notified for all accounts and service IDs you're assigned to. If you want to be notified for only certain accounts or service IDs, click the green arrow on the right of the row for the alert, highlight the Specify Notifications, which appears in green, then use the fields in the My Specified Accounts and Service IDs section to search for and select the accounts or service IDs.

Note: Turning a notification off doesn’t mean you won’t get notices. It means notifications will default to email.

If your page doesn't look exactly like the one in this example, it's probably because you have different permissions. If you need to do certain tasks for your role, but Control Center isn't letting you, contact your Control Center system administrator about changing your permissions:

  • To create service management notifications, you'll need repair read/write permissions with at least one product.

  • To create billing notifications, you'll need billing read/write permissions with at least one assigned account.

  • To create order notifications, you'll need order read/write permissions with at least one product.