Lumen help
Alert Center is a notification tool that's part of Control Center. With it, you can select when (and how) you want to be notified about your Lumen account. You can choose whether you would like us to post alerts in Control Center when you log in or you can opt to have us email or text you notifications. And when you have a new alert, Alert Center adds a flag to the Alerts icon so you're sure not to miss it.
Types of account notifications you can select to receive include:
Important: To allow for some upcoming enhancements to your online experience, we have temporarily removed the option to add or change settings for service management alerts. If you have existing service management alerts turned on, you’ll continue to receive those using the delivery method you selected (Alert Center, text, and/or email). If you want to add alerts or to change how you receive an alert for service management, contact your Lumen representative.
To turn Alert Center notifications on and off:
Note: Turning a notification off doesn’t mean you won’t get notices. It means notifications will default to email.
If your page doesn't look exactly like the one in this example, it's probably because you have different permissions. If you need to do certain tasks for your role, but Control Center isn't letting you, contact your Control Center system administrator about changing your permissions:
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