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Activating an alternate call plan

The purpose of alternate call plans is so that you can quickly redirect your inbound calls. We recommend you create several alternate call plans to accommodate a variety of scenarios. That way, when an unexpected situation or emergency occurs, all you need to do is activate one of your plans. You can activate alternate call plans from either your mobile phone or computer.

To activate an alternate call plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. When you find a toll-free service you want, click the blue arrow on the right of the line for the service.

    By deault, the Details section opens.
product service id details
  1. From the Primary Call Plan list, select the alternate call plan you want to activate, then click Go.

    Control Center displays the alternate call plan you selected.
product service id details
  1. From the Call Plan More Actions list, select Make Call Plan Active.
  1. Scroll to the bottom of the next window, then click Save Changes.
  1. Enter a date and time for when you want the new routing to take effect, then click Submit.