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Adding direct-trunk-overflow to a routing plan

If you want your customers to talk to someone rather than get a busy signal. Use the direct-trunk-overflow feature to ensure callers terminate on a DID/ANI ring-to number.

To add direct-trunk-overflow to a routing plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. From the Call Plan More Actions list, select Edit Call Plan.
inventory product service id details
  1. Click the Global Default dark gray bar.
  1. In the window, select the OverFlow radio button, then click Select.
  1. If the Confirm Feature ADD/Delete window appears, click Accept.
inventory product service id details toll free global default details delete brna
  1. Click OK to delete the BNRA details.
inventory product service id details toll free global default terminating address modify
  1. Add the trunk(s) and/or ANI you want to overflow to. You can select up to two trunks and one ANI:

    • To add an overflow trunk:

      1. From the first DTO list, select a trunk you want to overflow to first. 

      2. To add a description or DNIS value for the trunk:

        1. Click Modify.

        2. Type the information, click Save.

    • To add a second overflow trunk:

      1. From the second DTO list, select a trunk you want the overflow to go to next.

      2. To add a description or DNIS value for the trunk:

        1. Click Modify.

        2. Type the information, click Save.

    • To add an overflow ANI:

      1. From the ANI list, select the ANI.

        If you don't see the ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, and click Add.

      2. To add a description or DNIS value for the ANI:

        1. Click Modify.

        2. Type the information, click Save.

      3. Scroll to the bottom of the window, click Update.
  1. Click Save Changes.
inventory product service id details toll free direct trunk overflow with rules schedule call plan
  1. Enter a Date and Time, select a Time Zone, then click Submit.

Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.