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If you want your customers to talk to someone rather than get a busy signal. Use the direct-trunk-overflow feature to ensure callers terminate on a DID/ANI ring-to number.
To add direct-trunk-overflow to a routing plan:
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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