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Creating a day-of-year routing plan

Are your offices closed on Christmas? Maybe you host an annual, all-employee picnic on the day your organization was founded? If so, use the day-of-year feature to redirect your call traffic on holidays that are significant to your employees.

To create a day-of-year routing plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. When you find a toll-free service you want, click the blue arrow on the right of the line for the service.

     By deault, the Details section opens.

inventory product service id details
  1. From the Call Plan More Actions list, select Edit Call Plan.
inventory product service id details toll free edit call plan
  1. On the right of the global default (dark gray) bar, click the down arrow, then click Add New Feature.
inventory product service id details toll free add new feature
  1. In the pop-up window, from the Select Feature list, select Day of Year then click Submit.
  1. If the Confirm Feature ADD/Delete window appears, click Accept.
inventory product service id details toll free time of day feature details
  1. In the Default Routing Type section, select the radio button for the routing type you want to use for the feature.
  1. From the Time Zone list, select a time zone for the routing plan.
  1. Click Add Rule. 

    From here, you're creating a rule to tell the system what to do when someone calls a specific phone number. For example, when customers call your toll-free number on Monday, they get routed to a designated phone number.
inventory product service id details toll free geographic routing rule details
  1. Depending on what kind of number you want to route, in the Terminating Route Type section, do one of the following:

    • To add a dedicated trunk:

      1. Select the DED radio button.

      2. From the Primary Trunk list, select the trunk.

    • To add a switched ANI:

      1. Select the  SWI radio button.

      2. From the ANI list, select the terminating route.

        If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, click Add, then select the number from the list.

Note: If you give the ANI a description, describe it so you and your colleagues will remember it. If you leave the description blank, the phone number will show in the list.

  1. Scroll to the bottom of the pop up, from the Holiday list, select the holiday you want.
  1. Click Update.
inventory product service id details toll free day of week feature details with rules added
  1. Click Save Changes (at the bottom of the Details section).

    Control Center prompts you to schedule when you want the new routing to activate.
/inventory product service id details toll free day of year feature details with rules added schedule call plan
  1. Enter a Date and Time, select a Time Zone, then click Submit.

Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.