Menu

Lumen help

Creating a group call plan

Group call plans let you change the routing plan for multiple toll-free numbers at once. After you set up the group call plan and choose which numbers use that routing plan, any changes you make will automatically update on all the toll-free numbers in the group.

To create a group call plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. From the More Actions list, select Group Call Plan.
product service id details toll free group call plan
  1. In the Group Call Plan Name field, type a name for your group call plan.
  1. Select either the Only Primary Call Plan or All Call Plans radio button.
  1. In the 8XX Number field, type the toll-free number(s) you want this group call plan to apply to. You also need to include the toll-free number you selected to start creating this group call plan.
  1. Click Next.
product service id details toll free group call plan manage dnis override
  1. Type the unique DNIS override for each dedicated trunk group and/or unique ANI.
  1. Click Submit Group Call Plan.

    A pop up says your request has been submitted successfully. The message will include the date, time, and batch ID.
  1. Click OK.

    To check that your call plan saved, click Select Call Plan list. You'll see your available call plans, including the one you just created.