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If your toll-free traffic flow consistently needs to be redirected to different locations, use the percentage-allocation routing feature to automatically send your inbound calls to where you have the staff. For example, if you have call centers in Colorado, Arizona, and Virginia, but your largest support team is in Colorado, you can set up a rule to divide where calls are sent, such as 50% to Colorado, 35% to Arizona, and 15% to Virginia.
To route call traffic based on percentages:
Note: If you give the ANI a description, describe it so you and your colleagues will remember it. If you leave the description blank, the phone number will show in the list.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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