A route plan consists of one or more trunks and it controls how Lumen delivers calls to those trunks (known as inbound traffic). You control your outbound traffic by how your configuration and equipment points to our trunks. To manage your outbound traffic, create new plans for one or more of your enterprise trunks. You can also add descriptions to your route plans to make it easier to differentiate them. After you create a route plan, you can updated it (e.g., to change the hunt sequence or the percent allocation) or delete it if you no longer need it.
Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Search for the service in one of these ways:
Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.
Filter your services by selecting an option from the View All (Default) list.
Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
When you find the service you want to work with, click the black arrow on the right of the line for the service.
Control Center displays details for the SIP trunk service you selected.
Click the Route Management section.
Control Center shows the route plan(s) for the service.
From the Select Action list, select Create Route Plan, then click Go.
Fill in the information for the route plan:
From the Route Plan Type list, select whether you want a TN- or DID-based route plan.
From the Hunt Type, select whether you want a sequential or percentage-based route plan.
In the Route Plan Description field, type a description for the route plan.
Control Center creates the route plan. Now, you add a trunk group(s) to the route plan.
From the Select Action list, select Add Trunk Group, then click Go.
Click the checkbox next to the trunk group(s) you want to add to the route plan, then click Submit.
Control Center adds the trunk groups to the route plan. Now, you adjust the order of the trunk groups (for a sequential hunt) or assign percentages to the trunk groups (for percent allocation hunt).
Do one of the following:
For a sequential route plan, place the trunk groups in the order you want by selecting a trunk group and using the Move Up and Move Down buttons to adjust the order.
For a percent allocation route plan, type the percentage of calls you want to assign to each of the trunk groups you added to the route plan. (Your total must add up to 100%.)