Lumen help

Creating a route plan for your SIP trunk service

A route plan consists of one or more trunks and it controls how Lumen delivers calls to those trunks (known as inbound traffic).


You control your outbound traffic by how your configuration and equipment points to our trunks. To manage your outbound traffic, create new plans for one or more of your enterprise trunks. You can also add descriptions to your route plans to make it easier to differentiate them.

To create a route plan for SIP trunk service:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. Click the Telephone Number Management section.
product service id details sip trunk telephone number management
  1. From the Select Action list, select Create Route Plan.
  1. Click Go.
  1. Select a route plan type (e.g., TN, DID), choose a hunt type, enter a description (optional), then click Submit.