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Creating DNIS information for a toll-free number

DNIS lets you know which phone number your customer called to reach you and is useful in a variety of circumstances. For example, if you're operating a call center, you could set up your switch to recognize the DNIS of an incoming call and play the appropriate greeting for the product associated with the toll-free number.

To create the DNIS information for a toll-free number:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. When you find the service you want to create routing call traffic for, click the blue arrow on the right of the line for the service.

    By default, the Details section opens.
product service id details toll free global default
  1. From the Call Plan More Actions list, select Edit Call Plan.
product service id details toll free global default
  1. From the Call Plan More Actions list, select Terminating Addresses.
product service id details toll free terminating address
  1. Find the trunk group, then click Edit.
product service id details toll free terminating address modify
  1. To add a DNIS label, type the DNIS number, then click Save.
  1. Click Back to Call Plan, scroll to the bottom of the next window, then click Save Changes.
product service id details toll free schedule call plan
  1. Enter a Date and Time, select a Time Zone, then click Submit.

Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.