Lumen help

Changing the card passwords for your Encrypted Wavelength service

Important: Remember to keep track of your card passwords. Lumen cannot retrieve or reset passwords for you. If you forget your passwords, we must send a technician to both locations to physically remove and reseat both cards—and you will be charged for this service.

To change the card passwords for your Encrypted Wavelength service:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID.
Inventory (showing Encrypted Wavelenth)
  1. Search for the Encrypted Wavelength service you want to work with. (In the Products column, look for Wavelength—Encrypted.) When you find it, click the blue service ID link for the service.

    Control Center displays details for the service you selected.
Inventory (showing Encrypted Wavelenth service detail)
  1. Click Encryption Management.

    Control Center displays information for the Encrypted Wavelength service such as the location of the two cards, bandwidth for the service, and whether the service is protected or unprotected.

    • If the service is unprotected, you see one path: Work.

    • If the service is protected, you'll see two paths: Work and Protect.
Encryption Management (showing Manage Passwords tab)
  1. On the Manage Passwords tab, type your current password for the first card, type (and retype) the new password for the first card, then click Submit.

    Control Center updates the password for the first card.

Note: If you enter the wrong password three times in a row, Control Center locks the cards for 10 minutes. If you can't remember the password for one or both cards, click the Forgot Password? link and follow the instructions to open a security trouble ticket.

  1. In the pop-up window that appears, click Close
inventory encryption management manage passwords tab first password updated
  1. Repeat steps 5 and 6 for the second card.

    Control Center updates the password for the second card.
  1. If you have a protected service, select the other path and repeat steps 5–7.