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Setting the card passwords for your Encrypted Wavelength service

Important: Remember to keep track of your card passwords. Lumen cannot retrieve or reset passwords for you. If you forget your passwords, we must send a technician to both locations to physically remove and reseat both cards—and you will be charged for this service.

To set the card passwords for your Encrypted Wavelength service:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID.
Inventory (showing Encrypted Wavelenth)
  1. Search for the Encrypted Wavelength service you want to work with. (In the Products column, look for Wavelength—Encrypted.) When you find it, click the blue service ID link for the service.

    Control Center displays details for the service you selected.
Inventory (showing Encrypted Wavelenth service detail)
  1. Click Encryption Management.

    Control Center displays information for the Encrypted Wavelength service such as the location of the two cards, bandwidth for the service, and whether the service is protected or unprotected.

    • If the service is unprotected, you see one path: Work.

    • If the service is protected, you'll see two paths: Work and Protect.
Encryption Management (showing Manage Passwords tab)
  1. On the Manage Passwords tab, type (and retype) the password for the first card, then click Submit.

    Control Center secures the card with the password you entered and adds a green icon after the card location at the top of the window.
  1. In the pop-up window that appears, click Close.
inventory encryption management manage passwords tab initial setup first card secured
  1. Type (and retype) the password for the second card, then click Submit.

    Control Center secures the second card with the password you entered and adds a green icon after the location for the second card.
inventory encryption management manage passwords tab initialsetup