Lumen help

Removing direct-trunk-overflow from a routing plan

The direct-trunk-overflow (DTO) feature ensures callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone.

To remove DTO overflow from a routing plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. When you find the service with the routing plan you want to remove direct-trunk-overflow from, click the blue arrow on the right side of the line for that service.

    By default, the Details section opens.
product service id details toll free edit call plan
  1. From the Call Plan More Actions list, select Edit Call Plan.
product service id details toll free edit call plan
  1. Click the Global Default dark gray bar.
  1. In the window, select the None radio button, then scroll down and click Update.
  1. Scroll to the bottom of the screen, then click Save Changes.
  1. Enter a date and time for when you want the new routing to take effect, then click Submit.