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Reserving a toll-free phone number (Wholesale customers)

If you need a new toll-free number, you can have Control Center select from a computer-generated random number or use Control Center to see whether a custom number (known as a vanity number) to see whether it's available and, if it is, you can order it.

To reserve a toll-free phone number:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. You can reserve a toll-free number from any of your existing toll-free services. Search for one of your toll-free services in one of these ways:

    • Sort your services using the Search by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Search by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, you can click on Advanced Search to collapse it.)
  1. When you find a toll-free service, click the blue arrow on the right of the line for the service.

    By default, the Details section opens.
  1. Scroll down, then click the Number Reservation section.
Product/Service ID Details (showing Number Reservation section for toll free)
  1. Do one of the following:

    • To reserve a random/generic number, type the quantity of numbers you want to reserve, then click Random Numbers.

    • To reserve a vanity number, do the following:

      1. Click the Vanity Numbers button. (You can reserve only one vanity number at a time.)

      2. Select the area code you want your number to start with.

      3. In the two blank fields to the right of the area code, type the remaining seven digits of the vanity number you want to reserve (e.g., for 866BigSnow, you would type 866 244 7669). (You can use asterisks in place of numbers and we'll provide you with a selection of available numbers, for example 800SNOW*** or 800*SNOW**.)

    • To reserve more than 500 numbers, contact us.
  1. Click Submit.

    Control Center requests the number(s) you want. You will receive an email confirming your number reservation and providing a status update.

Checking the status of your reservation

  1. To check the status of your reservation, click the Reservation Status accordion.

    Control Center lists the toll-free number(s) you requests and a status for each: Pending, Failed, Partial, Reserved, Canceled, Expired, or Ordered.
Reservation Status
  1. To cancel a reservation, select the checkbox next to a number, then click Cancel Selected.

    Control Center cancels the reservation. (It may take several minutes for the reservation to disappear from the list.)

Note: Reservations are valid for 45 days. We recommend you add the number to your account within 40 days of reserving the number.