Lumen help

Control Center: Managing your Toll Free Service

Control Center makes it easy to manage your Lumen Toll-Free Service. Create call plans, alternate call plans, and group call plans; manage toll-free termination, and more. To learn more about managing your service in Control Center watch the overview video.

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)

Managing your toll-free service

Dialed number identification service (DNIS) 

Managing toll-free termination

Alternate call plans 

Group call plans 

Direct trunk overflow (DTO)

Toll-free numbers

Routing features for call plans 

Busy ring no answer (BRNA)