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Updating a day-of-year routing plan

In Control Center, you can change which holiday is in your day-of-year routing plan. For example, if you redirect calls on New Year's day and want to change it to Christmas day, you can.

To update a day-of-year routing plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. When you find the service you want to update routing call traffic for, click the blue arrow on the right of the line for the service.

By default, the Details section opens and lists your routing plans.

  1. Make your changes by doing any of the following:

    • To remove the day-of-year routing entirely, click the light blue bar, then click Delete Feature.

    • If you want to make a change, click the light blue bar, make your changes, then click Save.

    • To remove one of the days you have routing set for, click the light gray bar for the rule, then click Delete.

    • To add another day you want to route calls for, do the following:

      1. Click the light blue bar, then click Add Rule.

      2. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list.

      4. If you don't see the trunk/ANI you need, click the ADD TO THE ANI LIST button and fill in the fields, click Add.

      5. Scroll to the bottom, select the day/holiday.

      6. Click Update.
         
    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, do the following:

      1. Click the light gray bar for the rule.

      2. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list.

      4. If you don't see the trunk/ANI you need, click the ADD TO THE ANI LIST button and fill in the fields, click Add.

      5. Scroll to the bottom, then click Update.

Note: If you give the ANI a description, describe it so you and your colleagues will remember it. If you leave the description blank, the phone number will show in the list.

  1. When you're done making changes, click Save Changes (at the bottom of the Details section).
inventory product service id details toll free geographic routing rule details
  1. Enter a Date and Time, select a Time Zone, then click Submit.

Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.