Menu

Lumen help

Updating a geographic routing plan

In Control Center, you can change termination numbers, NPANXX lines, states, or LATAs for existing geographic plans (sometimes referred to as geo routing). You can also delete individual rules within the feature or you can delete the entire feature itself.

To update an existing geographic routing plan:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
Inventory
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
Inventory (showing Toll Free search)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. When you find the service you want to update routing call traffic for, click the blue arrow on the right of the line for the service.

    By default, the Details section opens and lists your routing plans.
  1. Click anywhere on the gray Global Default bar (do not click on the arrow).
  1. Make updates by doing any of the following:

    • To remove the geographic routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the areas you have routing set for, click the light gray bar for the rule, then click Delete Rule.

    • To add another area you want to route calls for, do the following:

      1. Click the light blue bar.

      2. Click Add Rule.

      3. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      4. Select a trunk/ANI from the ANI list.

        If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button and fill in the fields, click Add.

      5. Scroll to the bottom, select the NPANXX(s)/State(s)/LATA(s), then click Update.
         
    • To change one of the areas you want to route calls for, do the following:

      1. Click the light gray bar for the rule.

      2. Scroll down to the Routing Criteria section.

      3. Make your changes, then click Update.
         
    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, do one of the following:

      1. Click the light gray bar for the rule.

      2. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list.

        If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button and fill in the fields, click Add.

      4. Scroll to the bottom, then click Update.
  1. When you're done making changes, click Save Changes (at the bottom of the Details section).
inventory product service id details toll free day of week feature details with rules schedule call plan
  1. Enter a Date and Time, select a Time Zone, then click Submit.

Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.