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In Control Center, you can change the percent of calls that are being routed to different locations. For example, if you currently route inbound traffic to call centers in Colorado, Arizona, and Virginia, you can change the routing to split the volume between only Colorado and Arizona.
To update an existing percentage-allocation routing plan:
Note: Your percentages must add up to—and cannot exceed—100% and you must use whole numbers: 50% rather than 50.33%.
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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