Lumen help

Updating DNIS information for a toll-free number

After you add DNIS information for your toll-free numbers, you can update or change the information at any time. Your changes are effective immediately—or at a time you designate.

To update the DNIS information for a toll-free number:

  1. Click Inventory, then click Inventory.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than 10 services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the blue down arrow at the bottom of the list to add 10 services at a time to the view.
  1. Search for the service in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for a specific service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find the service you want to work with, click the blue arrow on the right of the line for the service.

    Control Center displays details for the toll-free service you selected.
Inventory (showing toll-free service detail and global default)
  1. From the Call Plan More Actions list, select Edit Call Plan.
product service id details toll free global default
  1. From the Call Plan More Actions list, select Terminating Addresses.
product service id details toll free terminating addresses
  1. Find the trunk group, then click Edit.
product service id details toll free global default terminating address modify
  1. To edit the DNIS, make your changes, then click Save.
  1. Click Back to Call Plan.
  1. Scroll to the bottom of the next window, then click Save Changes.
  1. Enter a Date and Time, select a Time Zone, then click Submit.