Lumen help
After you add DNIS information for your toll-free numbers, you can update or change the information at any time. Your changes are effective immediately—or at a time you designate.
To update the DNIS information for a toll-free number:
Important: We recommend you schedule your call plan an hour before the activation time. After it has been scheduled, you are unable to edit the plan. If you want to make changes after the plan has been scheduled, you need to wait until the changes go into effect and then you can change it.
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