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Activating Dynamic Capacity on a service

Using Control Center, you can activate Lumen® Dynamic Capacity® on eligible services to temporarily increase bandwidth to 2x or 3x of the subscribed bandwidth.

Use Dynamic Capacity to add capacity on an eligible circuit:

  • real-time, scheduled, or utilization-based updates to bandwidth
  • no downtime while making bandwidth changes
  • predictable bandwidth, price, and invoice
  • visibility and control over your network
  • secure environments to validate requested changes
  • flexibility to make the changes from almost anywhere at any time

To activate Dynamic Capacity on a service:

  1. Click Monitoring, then click Network Visibility.

    Control Center opens the Network Visibility dashboard. On the map, Control Center shows locations with services needing your attention. Tiles show services with high utilization or critical issues, services that are down or have threshold warnings, as well as open tickets and scheduled maintenance for your services. Use the Map View, List View, Backbone Performance, and Summary Reports tabs above the tiles to toggle between views.
Network Visibility
  1. Click the Dynamic Capacity tile.

    Control Center shows locations with threshold watches or warnings (if any).
Network Visibility (showing Dynamic Capacity KPI and Locations tab)
  1. Click the Services tab.
Network Visibility (showing Dynamic Capacity KPI and Services tab)
  1. Click the link in the Service ID/SCID column.

    Control Center lists existing, in-progress, and completed Dynamic Capacity events (if any).
Network Visibility (showing Dynamic Capacity tab for a service)
  1. Click Manage Dynamic Capacity.
Manage Dynamic Capacity
  1. Click the Activate a new Dynamic Capacity Event now radio button.
Activate Now (showing step 1)
  1. In the Duration field, type the number of hours you want Dynamic Capacity to be enabled for.
  1. Verify the email address you want confirmation emails sent to. (By default, Control Center sends emails to the email address in your user profile.)
  1. In the Speed field, use the slider to select the bandwidth (2x or 3x) you want to enable for the time period you selected, then click NEXT.
Activate Now (showing step 2)
  1. Review the details (including the estimated cost), then click the checkbox acknowledging you're requesting the change on behalf of your organization and accepting any charges associated with this request.
  1. Click PROCEED WITH ACTIVATION.

    Control Center activates Dynamic Capacity for the service and emails you a confirmation. At the end of the time period you specified, Control Center emails you a confirmation that Dynamic Capacity has been deactivated for the service.