Lumen help

Canceling a disconnect request

To cancel a disconnect request:

Disconnect Requests
  1. Search for the disconnect request you want to work with by doing one of the following:

    • Scroll through the disconnect requests to find the one you want to update. If you have more than 20 disconnect request, you can view the rest of your requests by using the arrows at the bottom of the list to view more requests.

    • Search for the request by typing search criteria in the Search field. (Control Center filters as you type.)

    • Filter the list of requests using the Status and Type lists.

    • Change the date range for requests by clicking Last 30 Days, selecting a date range, then clicking OK. (Control Center stores disconnect requests from the past 12 months.)
Disconnect Requests (showing request details)