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Changing the calling name for a Voice Complete phone number

To change the calling name for a Voice Complete phone number:

Change Requests
Change Requests (New Change Request)
Change Requests (New Change Request for Voice Complete)
Change Requests (New Change Request for Voice Complete with customer number and billing account selected)
Change Requests (New Change Request for Voice Complete with customer number, billing account, and Voice Complete selected)
Change Requests (Voice Complete Change Request Type)
  1. From the Voice Complete Change Request Type list, select Change CNAM (Calling Name).

    Control Center creates the form to hold the information for your request and loads the Voice Complete phone numbers for the customer number and billing account number you selected.
Change requests voice complete change request type change cnam selected
  1. Make your changes to the calling name:

    • To update the calling name one phone number at a time, do the following:

      1. In the Change CNAM (Calling Name) section, click the checkbox next to the number(s) you want to change the calling name for.

        Control Center lists the number(s) you select in the Selected Telephone Numbers section.

      2. For each number you selected, type the calling name in the Caller ID Name (CNAM) column.

    • To update the calling name for many numbers at once, do the following:

      1. Click Download Bulk Template (to the right of Attachments).

      2. Open the bulk template and fill in the calling name information for the numbers.

      3. Save the bulk template.

      4. Attach the bulk template to your request: click Browse (under Attachments), locate and select the file, then click Open.
  1. In the Additional Details section, do the following

    1. In the Customer Requested Due Date field, select the date you'd like us to make the change.

    2. If you need to add a tracking or ticket number for your organization, fill in the Customer Internal Ticket ID field.

    3. If you have any additional information that would help us process your request, type it in the Additional information that could help address this change request? field.

    4. If you have any files to help us process your request, click Browse (under Attachments), locate and select the file(s), then click Open.
  1. In the Contact Information section, select how you want to be notified of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.
  1. Verify your contact information (or update the information for the person you'd like to be contacted with updates).
  1. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. Click the checkbox acknowledging you're requesting the change on behalf of your organization and accept any charges associated with this request.
  1. When you're done, click Submit.