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Closing a change request

If you no longer need Lumen to work on a change request you submitted, you can close the request.

To close a change request:

  1. Click Orders, then click Change Requests.

    Control Center lists all your change requests with a status for each request.
Change Requests
  1. Search for the change request you want to work with by doing one of the following:

    • Scroll through the change requests on the screen to find the one you want to update. If you have more than 20 change requests, you can view the rest of your change requests by using the arrows at the bottom of the list.

    • Search for the change request by typing search criteria in the Search field.
  1. After you find the change request you want to close, click the request ID.

    Control Center shows details for the change request. (Before you close the change request, review it to ensure you're closing the correct one.)
  1. Click Close Request.

    Control Center changes the status to Closed.