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Closing a change request

If you no longer need Lumen to work on a change request, you can close the request. You can also update information in a change request to save closing a request and opening a new one.

To close a change request:

  1. Click Orders, then click Change Requests.

    Control Center lists all your change requests with a status for each request.
Change Requests
  1. Search for the change request you want to work with by doing one of the following:

    • Scroll through the change requests. If you have more than 20 change requests, you can view the rest of your change requests by using the arrows at the bottom of the list.

    • Search for the change request by typing search criteria in the Search field.

    • Filter the list of change requests using the Status or Type lists.
  1. After you find the change request you want to close, click the request ID.

    Control Center shows details for the change request. (Before you close the change request, review it to ensure you're closing the correct one.)
Change Requests (showing change request details)
  1. Click Close Request.

    Control Center changes the status to Closed.