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Creating a change request for Voice Complete toll-free services in North America

To create a change request for Voice Complete toll-free service in North America:

Change Requests
Change Requests (New Change Request)
Change Requests (Toll Free (North America only))
  1. Do one of the following:

    • If you're requesting a change to a specific number, type the number in the field.

    • If you're requesting a new number or have a request that isn't specific to a number, type 8000000000.
  1. Click Continue.
  1. From the Change Request Type list, select TFN Request.
change requests new change request toll free tfn request selected
  1. From the Customer Number list, select the customer number associated with your Voice Complete service.
  1. From the Billing Account Number list, select the account number associated with your Voice Complete service.
  1. Click Continue.
change requests new change request toll free tfn request selected with customer number and billing account selected reserve
  1. In the Order Information section, select the radio button for the type of change you're requesting. Based on the option you choose, Control Center updates the section with different fields to accommodate your request:

    • To request a new toll-free number for your Voice Complete service, select the Reserve radio button.

    • To activate a new toll-free number (once you've reserved it—either through CenturyLink or under your own RespOrg ID), select the Activate Toll Free radio button.

    • To port a toll-free number to use with your Voice Complete service, select the Port Toll Free radio button.

    • To make a change to an existing toll-free number on your Voice Complete service (e.g., changing the ring-to number or updating the service area), select the Update Existing Toll Free radio button.
  1. Fill in the remaining fields in the Order Information section. (Fields marked with a red asterisk are required fields.)
  1. In the Contact Information section, select how you want to be notified of status updates for this request: Portal onlyEmail and Portal; or Phone, Email, and Portal.
  1. Verify your contact information (or update the information for the person you'd like to be contacted with updates).
  1. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. When you're done, click Submit.