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Porting a phone number to your Voice Complete service

If you have phone numbers with another provider, you can port them to Lumen and add them to your Voice Complete service by submitting a change request.

To port a phone number to your Voice Complete service:

  1. Click Orders, then click Change Requests.

    Control Center lists all your change requests with a status for each request.
Change Requests
  1. Click New Change Request.
Change Requests (New Change Request)
  1. Click the Voice Complete only radio button.
Change Requests (New Change Request for Voice Complete)
  1. From the Customer Number and Billing Account lists, select the customer number and billing account for the toll-free number you entered.
Change Requests (New Change Request for Voice Complete with customer number and billing account selected)
  1. From the Product list, select Voice Complete.
Change Requests (New Change Request for Voice Complete with customer number, billing account, and Voice Complete selected)
  1. Click Continue.
Change Requests (Voice Complete Change Request Type)
  1. From the Voice Complete Change Request Type list, select Port Telephone Number(s).

    Control Center creates the form to hold the information for your request.
Change Requests > Voice Complete Change Request > Port Telephone Numbers(s)
  1. In the Port Telephone Number(s) section, click Download Number Template.
  1. Open the porting template and fill in the details for the number(s) you want to port to your Voice Complete service: phone number(s) or range of numbers you want to port, service address, 911 address, calling name information, whether you want to add the Mobility Feature Pack for the number(s).
  1. Save the porting template.
  1. In the Additional Details section, do the following:

    1. In the Customer Requested Due Date field, select the date you'd like us to make the change.

    2. If you need to add a tracking or ticket number for your organization, fill in the Customer Internal Ticket ID field.

    3. If you have any additional information that would help us process your request, type it in the Additional information that could help address this change request? field.

    4. Click Download LOA and complete the letter of authorization for the number(s) you're requesting to port.

    5. Upload the porting template and LOA you filled in (and any additional attachments to help us process your request): click Browse, locate and select the file(s), then click Open.
  1. In the Contact Information section, select how you want to be notified of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.
  1. Verify your contact information (or update the information for the person you'd like to be contacted with updates).
  1. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. Click the checkbox acknowledging you're requesting the change on behalf of your organization and accept any charges associated with this request.
  1. When you're done, click Submit.