Lumen help

Porting a phone number to your Voice Complete service

Lumen Voice Solutions Center (VSC) service level agreement

Service level agreement for porting requests

Common LNP issues

Non-responsive losing service providers/carriers

Resold accounts

Managing rejected orders

Carriers requiring special consideration

LNP project ports

LNP standard ports

Internal ports

Autoport vs. scheduling

Port-out business rules

Local number portability escalation contacts

When should/does my porting order begin?

Which sites should I migrate first?

What is the best time of day and day of week to plan for the porting process to migrate numbers?

What is the overall window of time available for standard and project ports (including allowed, but sub-optimal times)?

Are there amy limits with Lumen for the number of porting events (standard or project)?

What kind of call testing should we do after each LNP event has completed?

Which entity sets the final FOC/due date for the LNP event?

Will the circuits/trunks/services I have been procuring from the donor carrier be automatically disconnected after migrating the phone numbers to Lumen?

What information do I need to put on my LOA (letter of authorization)?

Porting a phone number to Lumen Voice Complete
Porting a phone number to Lumen Voice Complete PlayButton

To port a phone number to your Voice Complete service:

Change Requests
Change Requests (New Change Request)
Change Requests (New Change Request for Voice Complete)
Change Requests (New Change Request for Voice Complete with customer number and billing account selected)
Change Requests (New Change Request for Voice Complete with customer number, billing account, and Voice Complete selected)
Change Requests (Voice Complete Change Request Type)
  1. From the Voice Complete Change Request Type list, select Port Telephone Number(s).

    Control Center creates the form to hold the information for your request.
Change Requests > Voice Complete Change Request > Port Telephone Numbers(s)
  1. In the Port Telephone Number(s) section, click Download Number Template.
  1. Save the porting template.
  1. In the Additional Details section, do the following:

    1. In the Customer Requested Due Date field, select the date you'd like us to make the change.

    2. If you need to add a tracking or ticket number for your organization, fill in the Customer Internal Ticket ID field.

    3. If you have any additional information that would help us process your request, type it in the Additional information that could help address this change request? field.

    4. Click Download LOA and complete the letter of authorization for the number(s) you're requesting to port.

    5. Upload the porting template and LOA you filled in (and any additional attachments to help us process your request): click Browse, locate and select the file(s), then click Open.
  1. In the Contact Information section, select how you want to be notified of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.
  1. Verify your contact information (or update the information for the person you'd like to be contacted with updates).
  1. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. Click the checkbox acknowledging you're requesting the change on behalf of your organization and accept any charges associated with this request.
  1. When you're done, click Submit.