Autoport is an automatic activation at a set time and time zone on the FOC date. Autoport can be requested for any port type, Internal, Standard or Project. There can be no autoporting between the hours of 10:00pm–2:00am MT due to the Lumen general maintenance window for enhancements. The default autoport time is set to after 9:00pm MT. You must provide a time and time zone if you require a specific time and it is the Enterprise LNP PM’s responsibility to set up and confirm the autoport time. Any autoport scheduled outside of business hours (6:00am–6:00pm MT) will not have Lumen LNP support or losing carrier support. Any issues with autoporting outside of business hours will need to be referred to the Repair team at 877-453-8353 or to your Enterprise PM to address the following business day.
Scheduling is a scheduled activation with a Lumen technician on the FOC date. Scheduling can be requested for any port type: internal, standard, or project. You can request scheduling during business hours (6:00am–6:00pm MT). You will be charged for requests scheduled outside business hours ($400 for the first 4 hours, $100/hr for each additional hour). It is the customer care manager’s responsibility to schedule any port you request and to provide you with the after-hours agreement (if applicable) so you can review and sign it.