Lumen help
You can track the status of your change requests in Control Center. For each request, you can view details and add notes to communicate with the Lumen representative assigned to your request. If you no longer need a change you requested, you can close a change request.
To view the status of a change request:
- Click Orders, then click Change Requests.
Control Center lists all your change requests with a status for each request.
- If you don’t see the service you’re looking for on the list, use Search. You can also filter the list by Status (New, Closed, Canceled, Pending CIC).
- To view details for a change request, click the change request ID.
Control Center displays details for the change request you selected. If the request is still open, you can add notes to communicate with the CenturyLink representative assigned to your request.
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